Deputy Division Chief - ITDIO

Deputy Division Chief - ITDIO page is loaded## Deputy Division Chief - ITDIOlocations : USA, Washington DCtime type : Full timeposted on : Posted Yesterdaytime left to apply : End Date : October 5, 2025 (15 days left to apply)job requisition id : 25-R8510Work for the IMF. Work for the World.

• Job Summary
• Reporting directly to the Division Chief of Infrastructure and Operations within the IT Department, the Deputy Division Chief leads the operational management of IT infrastructure at headquarters and remote sites. This position is responsible for the seamless delivery and support of workplace technologies including endpoint devices, user support, and managed service provider (MSP) oversight, and ensures robust security measures are integrated into all aspects of infrastructure operations. The successful candidate will bring deep, hands-on operational expertise and serve as a technical leader and problem solver for infrastructure and security challenges.
• Main Duties and Responsibilities
• Support the Division Chief in managing all daily operations related to IT infrastructure (servers, storage, cloud platforms, remote office networks, and service management systems) ensuring reliability, security, resilience, and operational excellence.
• Oversee the engineering, deployment, and support of endpoint devices, and manage the user support functions to deliver high-quality technology experience for all staff.
• Oversee the management of the collaboration platforms support and coordinate with business resiliency teams to maintain operational continuity for infrastructure.
• Provide technical leadership in maintaining and enhancing security controls, ensuring that all infrastructure environments (on-premises and cloud) meet enterprise security standards and compliance requirements.
• Drive operational effectiveness and efficiency by championing the engineering and adoption of automation and AI solutions across IT infrastructure and service delivery.
• Support the Division Chief in developing and executing the strategy and roadmap for infrastructure and operations, ensuring alignment with organizational goals and emerging technology trends.
• Serve as the accountable owner for the ServiceNow platform and related application development, driving continuous improvement and operational effectiveness.
• Lead and develop operational teams, including staff, vendors, and MSP resources, to deliver timely and effective infrastructure support and services.
• Oversee incident, problem, and root-cause analysis processes, prioritizing remediation of issues and proactive risk reduction especially as they relate to infrastructure and security vulnerabilities.
• Manage operational metrics, service reviews, and audits to ensure MSP and vendor performance is aligned with agreed SLAs and that services are secure and resilient.
• Collaborate closely with the core engineering and cybersecurity teams (first and second lines) to guide infrastructure architecture decisions and implement security controls throughout the IT environment.
• Prepare divisional budgeting and contribute to the divisional financial management in partnership with the budget analyst, ensuring effective allocation of resources for operational and security needs.
• Champion the adoption and governance of IT Service Management (ITSM) practices, focusing on process improvement for incident, change, and problem management.
• Stay current with new technologies, evaluating and recommending solutions that strengthen both operational effectiveness and security posture.
• Minimum Qualifications
• Advanced university degree in computer science, engineering, business, or a related field, plus at least 11 years of relevant experience; or a bachelor’s degree with a minimum of 17 years of directly related, progressive professional experience is required.
• Proven technical expertise and hands-on experience operating, securing, and supporting complex IT infrastructure across multiple domains (multi-cloud, network, server, endpoint, and collaboration platforms).
• Demonstrated experience implementing and managing security controls and best practices within large-scale IT operations.
• Strong leadership and communication skills, with experience leading multi-disciplinary technical teams and managing complex vendor relationships.
• Hands-on experience in managing cybersecurity operations at scale.
• In-depth knowledge of ITSM frameworks (e.g., ITIL) and practical experience improving operational and security processes.
• Ability to balance strategic planning with a hands-on approach to operational troubleshooting and security management.
• Exceptional organizational skills, with a focus on continuous improvement, service quality, and operational security.
• Additionally, the qualifications below are preferred :
• Experience managing infrastructure and cybersecurity operations for geographically distributed organizations, with remote and hybrid workforces.
• Expertise in cloud platforms (Azure, OCI, GCP), endpoint security, automation, and modern collaboration technologies.
• Direct involvement in the design, implementation, and audit of security controls (including incident response, vulnerability management, and compliance).
• Strong analytical and budgeting skills, with a proven ability to optimize resources for both operational and security goals.
• Technology certifications such as ITIL, CISSP etc...The Deputy Division Chief must be a proactive operational leader and a security advocate, ready to address emerging risks while ensuring the reliable delivery of IT infrastructure and services.This vacancy shall be filled by a 3-year Term appointment in accordance with the Fund’s new employment rules that took effect on May 1, 2015. This position requires Review Committee / Senior Review Committee Approval.
• Department :
• ITDIO Information Technology Department Infrastructure & Operations
• Hiring For :
• A14, A15
• The IMF is guided by the principle that the employment, classification, promotion, and assignment of staff shall be made without discrimination against any person. We welcome requests for reasonable accommodations for disabilities during the selection process. Information on how to request accommodations will be provided during the application process.
• The IMF works to foster global monetary cooperation, secure financial stability, facilitate international trade, and promote high employment and sustainable economic growth. Our work on the macroeconomic benefits of challenges such as empowering women, modernizing the global trading system, and wage inequity, provides new ideas to safeguard the stability of the international monetary and financial system and addresses the world's most pressing macroeconomic and financial issues. Our 3,100 dedicated employees are leaders in their fields and collaborate to address the needs of our members and make a meaningful, positive difference to lives across the globe.This privacy notice explains how the International Monetary Fund (IMF) processes personal data collected through its recruitment portal. The IMF collects and uses various types of personal data in the context of its recruitment process in order to take steps required prior to entering into a contract. This may include contact details, work experience, education background, and professional qualifications. Access to personal data is limited to authorized IMF personnel and certain third parties, such as authorized partners or service providers who act on behalf of the IMF. These may include service providers such as background check agencies, assessment vendors, and other recruitment-related partners. If you are offered a position, your data may also be shared as necessary to comply with legal or regulatory requirements (e.g., for visa applications) or in response to lawful requests by public authorities, including law enforcement agencies.

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