Suburban Extended Stay Washington Dulles - Front Desk Agent

Join Our Team as a Front Desk Agent!

About Us

The Front Desk Agent is the shining star of our guest experience, mastering the art of customer service and communication to create a seamless and inviting stay for all our guests. This pivotal role not only manages guest interactions but also keeps the front desk running like a well-oiled machine.

KEY SKILLS / RESPONSIBILITIES

• Customer Service Excellence :  Provide outstanding service to guests, maintaining a friendly and warm demeanor at all times. Proven ability to deliver exceptional guest service and enhance guest satisfaction.
• Communication :  Effectively convey information and ideas, and address guest inquiries and issues promptly.  Strong verbal and written communication skills for interacting with guests and team members.
• Problem-Solving :  Evaluate and select among alternative courses of action quickly and accurately to resolve guest concerns.
• Multitasking Ability :  Manage multiple tasks efficiently, including handling reservations, check-ins, and check-outs.
• Financial Skills :  Work with and understand financial information, performing basic arithmetic functions as needed.

EDUCATION & EXPERIENCE

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following :

PROPERTY INFORMATION :

Sterling boasts several world-renowned sites and attractions, some of which include the iFly Indoor Skydiving and the Autobahn Indoor Speedway & Events, plus : - Reston Town Center - Washington Dulles International Airport - Dulles Expo Center - One Loudoun & Topgolf - Leesburg Corner Premium Outlets Sterling hotels also provide easy access to the town of Leesburg, where you will find a 12-block downtown district with charming restaurants and specialty shops, and the yearly Flower and Garden Show that brings in thousands of visitors. You can always depend on our pet-friendly extended stay hotel in Sterling to deliver full-service amenities like : - Free WiFi - Fitness center - Business center - Guest laundry services - Copy, print and fax machines All of our beautifully-decorated guest rooms feature TVs, coffee makers, desks, microwaves and refrigerators.

Application deadline for Colorado positions : 10 / 31 / 27

PI1470a8d24462-30511-38750833