Member Center Assistant Manager

Job Description

Job Description

Role :

Manages and coordinates the activities of employees within the Member Center, aiding the Member Center Manager to ensure organizational, financial, operational, service, and growth plans are met.

Essential Functions & Responsibilities :

• Coordinates with Member Center Manager to hire, review, schedule, train, and monitor Member Center work and employee relations; allocate resources to meet operational needs within the department.
• Reviews member documents and processes to ensure compliance with federal regulations, organizational policies, and procedures.
• Monitors Member Center operations to ensure that security procedures are followed, and appropriate steps are taken to correct unsatisfactory conditions; opens and closes the Member Center, vault, and safe deposit boxes.
• Assists members with opening and closing accounts; processes transactions; diffuses, resolves, and coordinates escalated member problems, inquiries, or complaints. Responsible for providing a quality member service experience
• Explains products and services to potential and existing members to generate additional business; promotes and demonstrates a cross-selling environment.
• Removes, counts, and records cash from ATM.
• Functions as a Teller on an as-needed basis; assists employees in balancing daily transactions, orders cash, and balances the vault.
• Acts as a liaison between members and appropriate departments.
• Manages Member Center in the absence of Member Center Manager.
• Reviews member documents and processes to ensure compliance with federal regulations and organizational policies. Adheres to and enforces risk management controls and processes.
• Performs other job-related duties as assigned.

Knowledge & Skills :

Experience : One year to three years of similar or related experience.

Education : A high school education or GED is required.

Interpersonal Skills : Motivating or influencing others is an integral part of the job. Effective communication with contacts inside and outside the organization is essential. Fostering relationships with other entities (companies and individuals) is necessary and often requires the ability to influence and sell ideas or services to members or others. The role requires a significant level of emotional intelligence.

Other Skills : General office equipment such as calculators, computers, photocopiers, and scanners. Includes the ability to operate check scanning software, coin counting, and cash counting machines. Maintains confidentiality related to credit union operations and work-related information. Thorough knowledge of banking practices, policies, procedures, operations, products, services, and regulations. Proficient in Microsoft Office software.

Physical Requirements :

Frequently stands or sits in a stationary position.

This Job Description is not a complete statement of all the position’s duties and responsibilities.