Talent.com
Patient Financial Advocate

Patient Financial Advocate

FirstsourceStuart, FL, United States
30+ days ago
Job type
  • Full-time
Job description

FULL Time, Entry Level - GREAT way to get hands on experience! Plenty of opportunities for growth within!

Location : ONSITE at a Medical Facility in Stuart, FL

Hours : Monday -Friday 10 : 30am to 7 pm

Due to the nature of this position and healthcare setting, up to date immunizations are required.

  • This is a tobacco-free work environment

MUST BE BILINGUAL IN ENGLISH AND SPANISH

We are a leading provider of transformational outsourcing solutions and services spanning the customer lifecycle across the Healthcare industry.

At Firstsource Solutions USA, LLC, our employees are there for the moments that matter for customers as they navigate some of the biggest, most challenging, nerve-racking, and rewarding decisions of their lives.

Dealing with healthcare challenges is hard enough but the added burden of not knowing how much that care will cost or having a means to pay for it often creates additional stress and anxiety. It's times like these when our teams are there to help guide these patients and their families through the complex eligibility and payment process.

At Firstsource Solutions USA, LLC., we take the burden away from the patient and their family allowing them to focus on their health when they need to most. Afterwards, we work with patients to identify insurance eligibility, help them navigate their financial responsibilities and introduce ways to achieve financial well-being through payment arrangement options.

Our Firstsource Solutions USA, LLC teams are with patients all the way, providing support and assistance all the while seeing first-hand the positive impact of their work through the emotions of relief and joy of the patients.

Join our team and make a difference!

The Patient Financial Advocate is responsible to screen patients on-site at hospitals for eligibility assistance programs either bedside or in the ER. This includes providing information and reports to client contact(s), keeping them current on our progress.

Essential Duties and Responsibilities :

  • Review the hospital census or utilize established referral method to identify self-pay patients consistently throughout the day.
  • Screen those patients that are referred to Firstsource for State, County and / or Federal eligibility assistance programs.
  • Initiate the application process bedside when possible.
  • Identifies specific patient needs and assist them with an enrollment application to the appropriate agency for assistance.
  • Introduces the patients to Firstsource services and informs them that we will be contacting them on a regular basis about their progress.
  • Provides transition, as applicable, for the backend Patient Advocate Specialist to develop a positive relationship with the patient.
  • Records all patient information on the designated in-house screening sheet.
  • Document the results of the screening in the onsite tracking tool and hospital computer system.
  • Identifies out-patient / ER accounts from the census or applicable referral method that are designated as self-pay.
  • Reviews system for available information for each outpatient account identified as self-pay.
  • Face to face screen patients on site as able. Attempts to reach patient by telephone if unable to screen face to face.
  • Document out-patient / ER accounts when accepted in the hospital system and on-site tracking tool.
  • Outside field work as required to include Patient home visits to screen for eligibility of State, County, and Federal programs.
  • Other Duties as assigned or required by client contract
  • Additional Duties and Responsibilities :

  • Maintain a positive working relationship with the hospital staff of all levels and departments.
  • Report any important occurrences to management as soon as possible (dramatic change in the number or type of referrals, etc.)
  • Access information for the Patient Advocate Specialist as needed (discharge dates, balances, itemized statements, medical records, etc.).
  • Keep an accurate log of accounts referred each day.
  • Meet specified goals and objectives as assigned by management on a regular basis.
  • Maintain confidentiality of account information at all times.
  • Maintain a neat and orderly workstation.
  • Adhere to prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct.
  • Maintain awareness of and actively participate in the Corporate Compliance Program.
  • Educational / Vocational / Previous Experience Recommendations :

  • High School Diploma or equivalent required.
  • 1 - 3 years' experience of medical coding, medical billing, eligibility (hospital or government) or other pertinent medical experience is preferred.
  • Previous customer service experience preferred.
  • Must have basic computer skills.
  • W orking Conditions :

  • Must be able to walk, sit, and stand for extended periods of time.
  • Dress code and other policies may be different at each healthcare facility.
  • Working on holidays or odd hours may be required at times.
  • Benefits including but not limited to : Medical, Vision, Dental, 401K, Paid Time Off.

    We are an Equal Opportunity Employer. All qualified applicants are considered for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by federal, state or local law.

    Create a job alert for this search

    Patient Advocate • Stuart, FL, United States

    Related jobs
    • Promoted
    Patient Engagement Advocate

    Patient Engagement Advocate

    VirtualVocationsPort Saint Lucie, Florida, United States
    Full-time
    A company is looking for a Patient Engagement Center Advocate to provide service to patients and providers through calls and appointment scheduling. Key Responsibilities Respond to incoming calls ...Show moreLast updated: 30+ days ago
    • Promoted
    Full-time Physical Therapist

    Full-time Physical Therapist

    AccordCareSebastian, FL, United States
    Full-time
    Make a Lasting Impact-One Home at a Time!.Are you a licensed Physical Therapist looking for flexibility and purpose in your career? Join Activa Home Health, a leading home health agency, where you'...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Services Representative

    Patient Services Representative

    Shady Grove FertilityJupiter, FL, US
    Full-time
    Patient Services Representative.Our team members choose to build their career home at IVF Florida because of the hope we inspire within our patients, the life we help bring into the world, and the ...Show moreLast updated: 30+ days ago
    • Promoted
    Remote Patient Financial Services Representative

    Remote Patient Financial Services Representative

    VirtualVocationsPort Saint Lucie, Florida, United States
    Remote
    Full-time
    A company is looking for a PFS Representative CBO Billing.Key Responsibilities Process electronic and manual payment postings to patient accounts Reconcile and pursue account balances, payments,...Show moreLast updated: 2 days ago
    • Promoted
    Patient Care Physical Therapist

    Patient Care Physical Therapist

    MedAdventuresSebastian, FL, US
    Full-time
    Physical Therapist Role $1,750-$1,850 per week.Physical Therapist (PT) to join our team at a vibrant outpatient clinic focused on health and wellness. If you're motivated to help patients achieve th...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Financial Services Specialist

    Patient Financial Services Specialist

    VirtualVocationsPort Saint Lucie, Florida, United States
    Full-time
    A company is looking for a Patient Financial Services Specialist to manage healthcare claims and billing processes.Key Responsibilities Call payers and use probing questions to understand claim s...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Account Representative

    Patient Account Representative

    VirtualVocationsPort Saint Lucie, Florida, United States
    Full-time
    A company is looking for a Patient Account Representative to manage billing and collection activities in a remote capacity. Key Responsibilities Manage billing and collection activities for medica...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Advocate Part-Time (Medical Cannabis)

    Patient Advocate Part-Time (Medical Cannabis)

    Ayr WellnessStuart, FL, US
    Part-time
    AYR Wellness is a publicly traded, multi-state cannabis company with more than 85 dispensaries.We are one of the largest scale producers of high-quality cannabis in the U.People are at the heart of...Show moreLast updated: 30+ days ago
    • Promoted
    Patient Service Specialist

    Patient Service Specialist

    Cleveland ClinicPort Saint Lucie, FL, US
    Full-time
    At Cleveland Clinic Health System, We Believe In A Better Future For Healthcare.And each of us is responsible for honoring our commitment to excellence, pushing the boundaries and transforming the ...Show moreLast updated: 30+ days ago
    Patient Registration Coordinator

    Patient Registration Coordinator

    New SeasonVERO BEACH, FL, US
    Full-time
    Patient Registration Coordinator.For over 30 years, New Season Treatment Centers have been a leading national health care service provider of outpatient treatment centers that specialize in providi...Show moreLast updated: 30+ days ago
    • Promoted
    Tax Accountant - 2+ Yrs Paid Tax Experience Required

    Tax Accountant - 2+ Yrs Paid Tax Experience Required

    IntuitFELLSMERE, Florida, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 4 days ago
    • Promoted
    Patient Registration - Opportunities

    Patient Registration - Opportunities

    Universal Health ServicesPalm Beach Gardens, FL, US
    Full-time
    Miller Medical Center, a neighborhood hospital with medical center excellence, is opening in Spring 2026! Universal Health Services (UHS) submitted an application to the city of Palm Beach Gardens ...Show moreLast updated: 30+ days ago
    $140 / eval-Hobe Sobe, FL- Physical Therapist : Home visits

    $140 / eval-Hobe Sobe, FL- Physical Therapist : Home visits

    Sobe Innovative RehabHobe Sound, FL, USA
    Part-time
    Quick Apply
    We are an outpatient therapy clinic seeking passionate therapists to deliver top-notch therapy and results for our geriatric clientele. We believe that once you take a proactive preventative approac...Show moreLast updated: 30+ days ago
    • Promoted
    Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required

    Tax Expert - Onsite - 2+ Yrs Paid Tax Experience Required

    IntuitFELLSMERE, Florida, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 1 day ago
    • Promoted
    Tax Expert - Onsite

    Tax Expert - Onsite

    IntuitFELLSMERE, Florida, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 4 days ago
    • Promoted
    Senior Tax Professional - 2+ Yrs Paid Tax Experience Required

    Senior Tax Professional - 2+ Yrs Paid Tax Experience Required

    IntuitFELLSMERE, Florida, United States
    Full-time
    Intuit is seeking highly motivated individuals to join our dynamic team as dedicated TurboTax Live Seasonal Local Service Experts in one of our new TurboTax locations across the United States on a ...Show moreLast updated: 1 day ago
    • Promoted
    • New!
    Physical Therapist (PT)

    Physical Therapist (PT)

    Encompass HealthSebastian, FL, US
    Full-time +1
    Encompass Health Rehabilitation Hospital of Treasure Coast is seeking a Physical Therapist , Full-Time, Contract, and PRN positions. Apply (by clicking the relevant button) after checking through al...Show moreLast updated: less than 1 hour ago
    • Promoted
    Bilingual Patient Success Advocate

    Bilingual Patient Success Advocate

    VirtualVocationsPort Saint Lucie, Florida, United States
    Full-time
    A company is looking for a Patient Success Advocate - Bilingual.Key Responsibilities Provide professional assistance to customers via phone, email, and chat, addressing inquiries and troubleshoot...Show moreLast updated: 1 day ago