Desktop Support Technician

Comprehensive knowledge of personal computer use and solid understanding of basic IT concepts. Proficiency using and supporting common corporate software, including Microsoft Windows 10 / 11, Microsoft Office (Word, Excel, Outlook email, etc.), networking and remote access, and antivirus software. Ability to perform first-line troubleshooting for end users, including answering how-to questions, providing system and network status, and supporting a wide variety of proprietary and off-the-shelf applications and computing platforms. Must be able to communicate moderately complex technical information, ideas, and results effectively in both oral and written form. Ability to handle majority of requests without additional assistance, following established procedures and using available knowledge base and help tools provided to follow issue through to a proper resolution. Excellent customer service and team skills. Ability to document work you do clearly and accurately in electronic ticketing system. Perform of additional routine duties as assigned. Teleworking capability required (must have home work space, high-speed Internet, and compatible Windows computer).

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Qualifications : Associate's degree in a technical field such as computer science, computer engineering or related field required 2-4 years experience required Knowledge of Windows OS Experience with desktop installation and configuration Experience troubleshooting desktop issues as well as mobile devices