VTC Technician

VTC Technician

Job Title : VTC Technician

Location : Langley, AFB

Clearance : Secret

Company / Program Description :

Centuria, a Service-Disabled Veteran-Owned Small Business (SDVOSB), has been delivering IT, Engineering, and Scientific solutions to the Federal Government since 2002. During our two decades of service we have earned the trust and respect of our government clients for the simple reason that we have great people who are experts in their fields and take pride and ownership in everything they do.

The Washington Post has recognized Centuria Corporation as one of the top workplaces in the DC Metro area for 2024. This award celebrates nationally recognized companies that make the world a better place to work together by prioritizing a people-centered culture and giving employees a voice. The Top Workplaces USA award is based entirely on feedback from an employee engagement survey completed by the employees of participating workplaces. Centuria is honored to have been awarded this distinction.

Job Responsibilities :

Ensure all AV and UC system's meet DoD cybersecurity and STIG compliance requirements

Plan system conceptual design and documentation of the design concepts with Microsoft Visio

Installs new hardware systems, and maintain operations through software updates

Create Standard Operating Procedures (SOPs)

Train and assist junior personnel in the use of installed AV / VTC systems

Deploy and maintain VTC infrastructure in accordance with industry best practices to reduce downtime and cost.

Provide customer support in assisting and providing information or updates with VTC issues.

Coordinate with COR regarding VTC issues affecting ACC MAJCOM customers.

Ensure local VTC network system applications optimum configuration. Apply upgrades and patches to the VTC suite. This includes installing upgrades and applying patches to all components of the VTC suite.

Perform standard preventive maintenance on hardware as defined by the equipment vendor, ACC CSS, 83 Network Operations and Security (NOS) established procedures, and AF standard.

Analyze existing environment and provide recommendations for load balancing, high availability, and disaster recovery strategies.

Directs, coordinates, and evaluates various tests, including factory acceptance tests of production models for complex systems requiring a team of subject matter experts (SME).

Analyze resiliency : how much stress the network environment that supports the VTC environments can handle and how quickly the VTC can rebound from problems.

Maintain / monitor daily schedule of Langley VTC Bridge usage.

Provide phone support for ACC VTC customers that use or traverse the ACC VTC infrastructure.

Job Requirements :

Four years of continuous / current IT related experience.

At least four years of experience with Cisco related VTC equipment (Cisco Unity CallManager, expressways, and meeting servers).

At least 5 years of experience working with VTC.

Working knowledge of network protocols (H.323, E164, SIP), network firewalls.

Industry trained : background in current models of equipment (codecs, audio mux, etc.).

An active CompTIA Security+ Level II Certification IAW DOD 8570.01-M.

Shall possess and maintain a SECRET security clearance.

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