Job Description
Job Description
TITLE : Title : Data Steward, Customer Domain
POSITION SUMMARY :
The Client X Data Steward, Customer Domain will support the establishment of Client X’s Data Governance policies, data procedures, and data definitions for the Customer data domain. With a main goal of improving Client X’s Customer data quality, the Data Steward will :
- Contribute to the establishment of data definitions for the Customer domain;
- Develop and document Customer data processes, business rules, and workflows;
- Participate in the Customer data cleansing process;
- Ensure adherence to Customer data processes, business rules and workflows; and,
- Build guidelines for the Customer data lifecycle, from initiation to activation.
ESSENTIAL FUNCTIONS :
Working closely with the Sales Strategy, Analytics, and Operations team, serve as a subject matter expert in the establishment of Client X’s Customer data policies, procedures, and data definitions.Drive process improvement for all data quality core processes, enabling execution with simplicity, speed, quality and efficiency.Maintain business dictionary and data quality at the application / database level.Ensure compliance to data governance policies, using analytics and tools to identify areas of data non-compliance.Serve as a liaison between business and functional Customer domains to ensure that data related business requirements are clearly defined, communicated, understood, and followed.Provide guidance on data management best practices and where appropriate, escalate to the Data Owner.Use strong data and analytic skills to identify gaps between Client X’s current Customer data and the future data structure.Develop a detailed data cleansing framework and plan for migrating historic data into the future data structure.Oversee a team of resources to facilitate the cleansing of Client X’s historic Customer data into the new data structure.Collaborate with customer domain stakeholders to rationalize data needs and define authoritative sources of data.Recommend changes to data governance policies and procedures when and where necessary to improve data governance quality.Influence decisions with technical partners, internal teams, senior management, and external partners.Develop high-performing team members and enhance department effectiveness through coaching and mentoring, in addition to building partner relationships internally and externally.Develop an understanding and knowledge of key business functions related to specific data subject areas.Understand the flow of customer data between systems.Work with the larger analytics team to ensure data is accurate and consumable for end users.REPORTING :
This position reports to Client X’s Customer Data Owner, a Director in Sales Strategy, Analytics & Operations.
MINIMUM QUALIFICATIONS :
Bachelor’s degree requiredExperience with Tibco EBX Application (or similar) a plus5-7 years of experience in establishing and maintaining data governance policies, procedures, and definitionsProven ability to work independently to lead cross-functional projects to successful completionDemonstrated ability to work remotely from direct manager and drive exceptional resultsAbility to multitask, prioritize and meet deadlinesStrong business acumen, and excellent communication skills