Workers Compensation Claims Director or Sr. Manager

Director Of Workers' Compensation Claims

AmTrust Financial Services is seeking a Director (or Senior Manager) of Workers' Compensation Claims to lead a growing team supporting California and Arizona claim operations. This leader will partner closely with Claims Leadership and Claim Managers (58 direct reports) to ensure claims are handled according to AmTrust Best Practices, while driving high performance, mentorship, and staff development.

This role is ideal for someone who brings strong California WC experience and is excited to help shape strategy, improve processes, and grow talent in a rapidly expanding, high-visibility environment.

This opportunity is hybrid out of our Scottsdale, AZ office. Our office has doubled in size over the past 6 months, and we expect to grow more throughout 2026!

Responsibilities

Leadership & Team Development Lead and develop a team of 58 Claim Managers. Champion recruitment, mentorship, skill-building, and internal mobility, helping grow future WC leaders from within. Foster a fun, energetic, collaborative culture within a rapidly expanding Scottsdale office.

Strategic & Operational Oversight Develop short range plans and budgets in alignment with company objectives. Ensure adherence to all AmTrust policies, procedures, and controls. Provide consistent communication to Claims Supervisors on case activity, performance, and operational needs. Participate in and guide strategic initiatives, determined based on the leader's background and strengths.

Claims Quality & Process Improvement Oversee claims for CA and AZ jurisdictions, ensuring high quality, cost effective handling. Improve and refine processes within the claims system and workflow. Monitor and guide vendor usage; oversee attorney panel management and strategy. Participate in hearings, trials, depositions, and settlement negotiations as needed.

Cross-Functional Collaboration Partner with underwriting and sales teams to support business development opportunities. Conduct audits to ensure consistent quality, compliance, and application of company standards. Stay current on relevant laws and regulations and communicate changes to staff. Maintains current knowledge of related laws and regulations and communicates to staff. Performs other projects as assigned

Qualifications

• BA/BS degree or equivalent experience.
• California Workers' Compensation experience required (supervisor-level or above).
• Experience managing or leading workers compensation claims teams
• Proven ability in staff leadership, coaching, and development.
• Familiarity with applicable state and federal WC laws and regulations.
• Local to Scottsdale, AZ or able to work onsite on a hybrid basis.

The expected salary range for this role is $120,500-$160,000 annually. Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.