Infrastructure Support Analyst

Coller Capital is one of the world's leading investors in the Private Equity Secondary market. The firm provides liquidity solutions to Private Equity investors worldwide, acquiring interests in private equity funds, portfolios of private companies, and other private equity-related assets.

Coller's IT function comprises of around 35 professionals who, with the help of external service providers, implement and manage solutions to fulfil existing and emergent business requirements throughout the organisation.

The Infrastructure Support Analyst will provide 1st / 2nd and 3rd-line infrastructure and end-user support and administration to staff based in New York. This role will be part of a global team that also provides support to offices throughout UK, Europe and the U.S.

As an Infrastructure Support Analyst you will :

• Manage U.S IT Service Desk operations, including incident logging, prioritisation, and resolution
• Manage the U.S-based Infrastructure, including on-premises and Cloud-based capabilities
• Provide first, second and third-line support for hardware, software, and network issues
• Administer user accounts, permissions, and access across various systems (e.g., MS Entra / AD, Microsoft 365)
• Support and troubleshoot Microsoft Office applications (E-Mail, Messaging, Video Conferancing and Telephony)
• Manage and maintain U.S network infrastructure, including Cisco switches and Meraki Wi-Fi systems
• Perform End-User device setup, software installation, and system updates for U.S-based employees
• Monitor system performance and capacity, recommending and implementing improvements
• Collaborate with the global IT team on complex issues and infrastructure upgrade projects
• Contribute to IT documentation, including support guides and procedure documents
• Stay current with emerging technologies and apply industry best practices
• Assist in developing and implementing IT policies and procedures
• Debug production issues across various services and infrastructure levels
• Plan for infrastructure growth to support business scaling
• Manage relationships with IT suppliers and conduct regular service reviews

You may be a fit for this role if you have some of these inclinations :

Qualifications & Experience

Hardware / Services Software Infrastructure Applications

Desktops / Laptops

iPads / iPhones

Telephony

Video Conferencing

Printers

Copiers

Networking - Wi-Fi / Switches Windows 10 / 11

iOS

Office 365 - Web, Desktop & Mobile

Teams

SharePoint / OneDrive

Mimecast Intune

Microsoft Authenticator (MFA)

Active Directory

EasyVista ITSM (or similar)

TeamViewer

Microsoft Defender

Azure Cloud Administration

AD / Entra Administration

Critical Competencies

For more information, visit www.collercapital.com .

Benefits :

In addition to a competitive salary and bonus scheme, we offer private medical insurance and an attractive pension.

Please let us know if we can make any reasonable adjustments at interview in order to fully support and promote your talent.

Department IT Locations New York Yearly salary $90,000 - $110,000