Remote Service Desk Technician

A company is looking for a Service Desk Technician (Remote).

Key Responsibilities

Provide technical support for a wide range of computer-related issues

Document customer problems and follow up to ensure resolution

Utilize ServiceNow for creating requests and incidents while updating the knowledge base

Required Qualifications

1+ years of experience in a Call Center environment

Experience with a ticketing system

Extensive knowledge of MS Office (2007 to present)

Familiarity with technical infrastructure, including LANs, WANs, and servers

Experience working remotely or independently