Dispatcher

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!

Job Details

This role is in support of Cencora's global logistics and storage services marketed through our World Courier business.

Position Summary

The Dispatcher will be responsible for coordinating freight recovery and delivery operations, ensuring efficient communication with drivers and maintaining cold chain integrity for shipments. This role requires a detail-oriented individual who can multitask, adapt to dynamic environments, and perform under pressure while supporting the logistics needs of our clients.

Shift : Morning Shift (4am-6am starts)

Principal Responsibilities

Coordinate the recovery and tender of freight at local airports.

Breakdown freight upon return to the office.

Monitor drivers to ensure customer pickup and delivery expectations are met.

Assist in the preparation of packaging materials and cold chain supplies as required by clients for pick-up.

Monitor and maintain cold chain integrity for all shipments arriving at airports and freight held at the office awaiting instructions or clearance for delivery.

Track clearance status and update notes for Customer Service and origin offices.

Ensure timely freight recovery and communicate special delivery or pickup instructions to drivers.

Follow all Company and Regulatory policies and Standard Operational Procedures.

Monitor, respond to, and take action on personal and group email accounts promptly.

Manage "On-Hold" shipments for export and / or delivery approval.

Maintain and update the Outbound Flight Monitor.

Demonstrate proficiency in Cold Chain Management, including :

Gel Pack / Packaging preparation, refurbishment, and configuration.

Assist leadership team members with daily functions and activities as needed.

Maintain individual training records, certificates, and qualifications, completing required tests by their due dates.

Ensure proper storage of shipments at airlines and office facilities.

Report complaints, concerns, and issues to management immediately.

Work overtime as necessary.

Perform related duties as assigned.

Knowledge, Skills & Experience

Required :

Logistics experience, particularly in road freight operations.

Excellent communication skills with a strong ability to follow and relay instructions.

Proficiency in Microsoft Word, Excel, PowerPoint, and email platforms.

Willingness to learn, multitask, and adapt to different environments and pressures.

Ability to perform effectively under pressure.

Preferred :

Previous courier experience is a plus.

What Cencora offers

We provide compensation, benefits, and resources that enable a highly inclusive culture and support our team members' ability to live with purpose every day. In addition to traditional offerings like medical, dental, and vision care, we also provide a comprehensive suite of benefits that focus on the physical, emotional, financial, and social aspects of wellness. This encompasses support for working families, which may include backup dependent care, adoption assistance, infertility coverage, family building support, behavioral health solutions, paid parental leave, and paid caregiver leave. To encourage your personal growth, we also offer a variety of training programs, professional development resources, and opportunities to participate in mentorship programs, employee resource groups, volunteer activities, and much more. For details, visit https : / / www.virtualfairhub.com / cencora

Full time

Salary Range

$43,700 - 62,480

• This Salary Range reflects a National Average for this job. The actual range may vary based on your locale. Ranges in Colorado / California / Washington / New York / Hawaii / Vermont / Minnesota / Massachusetts / Illinois State-specific locations may be up to 10% lower than the minimum salary range, and 12% higher than the maximum salary range.

Equal Employment Opportunity

Cencora is committed to providing equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, age, disability, veteran status or membership in any other class protected by federal, state or local law.

The company's continued success depends on the full and effective utilization of qualified individuals. Therefore, harassment is prohibited and all matters related to recruiting, training, compensation, benefits, promotions and transfers comply with equal opportunity principles and are non-discriminatory.

Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment, please call 888.692.2272 or email hrsc@cencora.com . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned

Affiliated Companies :

Affiliated Companies : World Courier Inc