The Reductions Operations Manager is responsible for leading optimizing and scaling the firms Reductions Department a critical post-settlement function that ensures fair accurate and efficient negotiation of medical bills liens and case closings.
This role blends data-driven performance management with hands-on leadership ensuring that all Reductions Specialists perform at peak efficiency while maintaining exceptional client service and adherence to legal and operational standards.
The ideal candidate will be a strategic thinker with deep operational expertise capable of identifying bottlenecks implementing measurable process improvements and mentoring team members to achieve excellence.
Key Responsibilities
Operational Leadership
- Lead coach and manage the Reductions team to meet performance goals related to case turnaround times negotiation outcomes and client satisfaction.
- Oversee all workflows related to post-settlement reductions ensuring efficiency compliance and accuracy.
- Establish and maintain departmental KPIs (e.g. monthly deposits closing statement turnaround and Google review goals).
- Monitor workload balance productivity and performance metrics using Litify and business intelligence dashboards.
Process Optimization
Analyze reduction processes to identify inefficiencies redundant steps or delays in case closure.Implement workflow enhancements using automation data tracking and quality control measures.Collaborate with the Intake / Senior Case Manager and Medical Management teams to ensure seamless case handoffs.Develop and document standard operating procedures (SOPs) to maintain consistency and compliance.Negotiations Oversight
Guide and support Specialists in negotiating with medical providers hospitals and insurance adjusters to achieve optimal reductions for clients.Oversee the quality and accuracy of negotiation documentation communication logs and follow-up actions.Ensure all reductions are submitted within 48 hours of receipt maintaining compliance with firm-wide service standardsTeam Development & Coaching
Provide real-time coaching and feedback based on performance data and client feedback.Conduct regular team meetings and one-on-ones to reinforce accountability celebrate wins and address challenges.Coordinate ongoing training to keep the department current with negotiation strategies legal requirements and company policies.Client Experience & Quality Assurance
Maintain the firms commitment to service excellence by ensuring clients receive timely updates and transparent explanations of settlement and reduction outcomes.Review client communication protocols to ensure consistency empathy and professionalism.Partner with leadership to identify opportunities to enhance the post-settlement experience.Qualifications :
5 years of experience in operations management legal operations financial negotiation or a high-volume process-driven environment .Experience managing teams of 10 in performance-based roles.Proven track record of implementing data-driven improvements and meeting departmental KPIs.Strong leadership and interpersonal skills with the ability to coach diverse teams.Proficiency in Litify (Salesforce) Excel and other performance management or BI tools.Excellent negotiation analytical and communication skills.Bilingual fluency in English and Spanish required.Skills & Competencies
Analytical Excellence : Ability to translate performance data into actionable strategies.Execution-Focused Leadership : Hands-on approach to driving accountability and outcomes.Process-Oriented : Skilled in identifying inefficiencies and designing scalable solutions.Client-Centric Mindset : Ensures all operations reflect the firms high service standards.Adaptability : Excels in a fast-paced evolving environment.Additional Information :
Remote Work :
No
Employment Type : Contract
Key Skills
Anti Money Laundering,Arabic Speaking,Machinery Maintenance,Customer Service,AX
Experience : years
Vacancy : 1
