Account Manager, Health System Partnerships

Account Manager, Health System Partnerships

We are seeking a highly motivated Account Manager, Health System Partnerships to join our Partnership Success team and help advance our mission of empowering everyone to live a long, full, and optimal life.

The ideal candidate brings strong experience in customer success and account management within healthcare consulting and / or project management. You are exceptionally focused on attention to detail, with grit and persistence at your core, paired with the ability to influence both clinical and business leaders through data-driven, creative solutions. You thrive in fast-paced, ambiguous environments, learn quickly, and have a bias toward actioncomfortable not only identifying opportunities but also executing on them.

Reporting to the Senior Director of Partnership Success, you will serve as a trusted advisor to key partners, navigating complex relationships with ease and ensuring clients realize the full value of their Recora partnership.

Responsibilities

• Partner with the Senior Director of Partnership Success to support strategic growth initiatives across entire portfolio of health system partnerships.
• Own a portfolio of key health system partnerships, serving as the go-to person for all client needs.
• Solve problems in real-time, such as tracking referrals, validating data, resolving billing issues, troubleshooting workflows, and addressing patient-level concerns.
• Collaborate cross-functionally with operations, enrollment, analytics, product, and clinical teams to resolve issues quickly and prevent them from recurring.
• Maintain strong relationships with stakeholders at all levels, earning credibility through reliability, responsiveness, and clear communication.
• Lead partner communications, including preparing materials, facilitating meetings, and delivering Quarterly Business Reviews (QBRs) with Senior Director of Partnership Success.
• Use data to identify trends, validate improvements, and provide clear, actionable recommendations to partners.
• Support partner growth and advocacy by highlighting wins, developing case studies, and sharing success stories.
• Travel to partner sites (~20%) to strengthen relationships and deliver on-the-ground support.

Requirements for the Role

Recora offers competitive compensation packages along with stock options based on industry benchmarks for function, level, and geographic location. Offer amounts are determined by multiple factors such as a candidate's experience and expertise.