General Manager

Job Description

The General Manager provides leadership, direction, and support to a property operations team to facilitate the effective management of a large urban mixed-use development and deliver superior customer service while maximizing the value of the asset. He or she will work collaboratively to develop the long-term strategy, annual business plans, and operating budget.

People

Conduct bi-weekly meeting with all managers

Conduct new office and retail tenant orientations

Conduct quarterly meetings with office tenants

Review and provide feedback on retail and office annual survey

Review residential survey results with all managers

Recruit and select talent for any open positions

Conduct semi-annual performance reviews for all direct reports

Review and approved performance reviews from Assistant General Manager and Service Manager

Implement and maintain associate retention initiatives

Leverage vendor partnerships

Product

Collaborate on capital improvements in parking garage with VPNE

Monthly review of property marketing initiatives

Prepare and implement annual marketing plan

Attend building out meetings of office and retail space

Review and follow up on all construction requests from condo owners that require primary trustee approval

Profit

Create annual budget and staffing plans including business plan, and capital improvement plan

Update 5-Year Capital improvement plan

Create, update, and maintain quarterly reforecast

Monitor occupancy, leasing percent, pricing, renewals, other income and expenses

Review and approve monthly financial statement variances

Approve all invoices

Approve all new and renewed contracts

Review and approve all vacation time and paid time off for all associates

Review and approve all incentive and bonus plans and payouts

Provide Residences Trustees with primary associate financial report

Complete Primary Association annual reconciliation

Review bids from Service Manager for vendors and negotiate pricing

Review renewals

Review and process building insurance claims

Maintain separation between primary association and apartment entity with staffing, expenses, bids, etc.

Process

Develop and maintain all Standard Operating Procedures for managed areas

Produce and / or review all required reporting including weekly leasing report, CAM reconciliation report, real estate tax reconciliation report, monthly Samuel & Associates report, and quarterly goal setting and update

Attend and / or conduct all required meetings including weekly management team meeting, budget process meetings, weekly cadence meeting, monthly Samuels & Associates financial statement meeting, monthly VPNE financial statement meeting, weekly Janitronics meeting, weekly meeting with property accountant, weekly meeting with Chief Operations Officer, monthly and budget meeting for Condo Owners, monthly Resident BFC meetings, and monthly YieldStar call

Qualifications & Skills :

College degree preferred.

Real Estate of business-related course of study preferred

Sales experience and or / real estate leasing required

Property management and leasing experience is essential

Excellent communication, organizational, and leadership skills necessary

Experience with Yardi, MRI, YieldStar, and LevelOne is preferred

Ability to interpret, evaluate, and communicate detailed written or verbal instructions to other accurately and quickly, including answering phones, attending meetings, written correspondence, or other forms of communication

Ability to lift, push, pull or carry up to 15 pounds for the dissemination of documents, supplies, materials, etc. to various locations throughout the office / facility

Commitment to Diversity Equity and Inclusion

We believe that diversity and inclusion among our teammates are critical to our success, and we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills.

Offices 45 Newbury Street, Suite 204, Boston, MA 02116

Phone : 617.247.0505

New York 1140 6th Avenue, 9th Floor, New York, NY 10036

Phone : 212.584.7880

South Florida 701 S. Olive Avenue, Suite 119, West Palm Beach, FL 33401

Phone : 561.832.0880

Sherry Lane Place, 5956 Sherry Lane, 20th Floor, Dallas, TX 75225

Phone : 214.256.3133

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