Commercial Lines Associate Account Manager

Associate Account Manager

World Insurance Associates (World) is a unique financial services organization with a global network of brokers and specialists who empower people to make informed decisions to improve their risk management outcomes, modernize their benefits programs, and help them achieve their long-term financial goals.

Founded in 2011, World is one of the fastest-growing, top 25 insurance brokers in the U.S. with nearly 3,000 employees in more than 300 offices across North America and the U.K. World specializes in personal and commercial insurance, surety and fidelity bonding, employee and executive benefits, investment advisory and retirement plan services, and payroll & HR solutions.

The associate account manager supports the day-to-day management of middle-market and large accounts by assisting with routine service activities, renewal coordination, and the maintenance of accurate policy and client records. This role requires a strong focus on delivering responsive, high-quality service to both external clients and internal team members, contributing to overall client satisfaction and account retention.

Primary responsibilities include :

• Setting up and maintaining account details, contacts, and policy information in EPIC
• Summarizing loss history
• Summarizing current programs and expiring exposures
• Leveraging templates and system generated letters to draft proposals, stewardship reports, and other presentations / reports related to large and complex clients with guidance from an account manager or account executive
• Creating premium billing allocations and reviewing carrier invoices
• Coordinating and finalizing policy and endorsement check. Can review coverages and identify differences
• Coordinating audits and effectively resolving audit disputes
• Documenting and processing cancellations and non-renewals
• Maybe responsible for ordering loss runs, generating proofs and endorsement and audit review

Position specific skills / qualifications include :

Physical demands & working conditions include office work involving working at a desk most of the time, using a stand-up / sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and / or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally.

Equal employment opportunity : At World Insurance Associates (WIA), we celebrate and support our differences. We know employing a team rich in diverse thoughts, experiences, and opinions allows our employees, our products, and our community to flourish. WIA is honored to be an equal opportunity workplace. We are dedicated to equal employment opportunities regardless of race, color, ancestry, religion, sex, national orientation, age, citizenship, marital status, disability, gender identity, sexual orientation, or veteran status. In addition, WIA makes reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant or employee with a disability, unless the accommodation would impose an undue hardship on the operation of our business.