The Senior Director, Operations is a foundational leadership role responsible for launching and scaling a new market for outpatient imaging services. This leader will stand up the defined geography’s operations through a mix of de novo center development and strategic M&A, with a goal of expanding to 15 centers over three years. Reporting directly to the Divisional President, the Senior Director will be accountable for establishing operational infrastructure, building high-performing teams, integrating clinical and business processes, and fostering a successful joint venture partnership with the health system and key physician stakeholders. This is a unique opportunity to shape the geography from the ground up and create a replicable growth engine for long-term success.
Essential Duties and Responsibilities
Build & Launch the Region
- Serve as the operational architect for the defined geography, leading initial planning, resource alignment, and go-live execution for new market entry.
- Stand up new outpatient imaging centers through both de novo development and M&A integration.
- Partner with real estate, development, and legal teams on site selection, JV structuring, and acquisition diligence.
Joint Venture & Stakeholder Management
Serve as the day-to-day operational leader and primary point of contact for the joint venture partner(s), including hospital systems and affiliated physicians.Foster a high-trust, transparent JV relationship, aligned around clinical quality, operational performance, and financial returns.Prepare and present operating reports, performance updates, and strategic plans to the JV board and internal stakeholders.Operational Leadership
Oversee daily operations of imaging centers in assigned geographies, ensuring consistent execution of business and clinical workflows.Partner with Regional Operations Managers and Center Managers to drive efficiency, staffing optimization, scheduling, and patient throughput.Lead execution of company priorities, process improvements, and standard operating procedures across all locations.Support division leadership in long-term strategic planning, budget and forecasting processes.Performance Management
Own the geography’s P&L, with accountability for achieving volume, revenue, and margin goals.Monitor and manage operational KPIs, financial results, and quality metrics across assigned centers.Optimize workflow to positively impact throughput, decrease cancellations, and increase revenue.Identify and resolve performance gaps through proactive problem-solving, coaching, and support.Utilize talent and expertise to achieve goals and optimize staffing in alignment with the labor model.Share best practices for center operations and remote coverage.Collaborate with the finance team to manage budgets, forecasts, and P&L accountability at the center level.Team Leadership & Development
Hire, develop and supervise the leadership team, including center managers, clinical leads, and support functions, while fostering a high-performance culture.Ensure effective onboarding, training, and performance management practices across teams.Promote a culture of accountability, collaboration, and continuous improvement resulting in high employee engagement and patient NPS.Cross-Functional Coordination
Serve as the primary operational point of contact for centralized services teams (e.g. centralized patient services, RCM, HR, IT, compliance, clinical COE).Partner with sales leadership to ensure priorities are aligned and adjusted as needed to meet demand with modality offerings.Support the rollout of enterprise-wide initiatives, technology updates, and new workflows across assigned centers.Ensure alignment with corporate policies, compliance standards, and quality goals.Represent operational interests in local and enterprise forums, advocating for resource needs and operational input.Minimum Qualifications
Education / Licensing / Certification :
Bachelor’s degree required (MBA, MHA or similar advanced degree preferred); healthcare administration, business, or related field preferred.
Experience (years and type) :
8-10 years of operational leadership experience, ideally within a multi-site medical imaging environmentExperience in new market build, site activation, or multi-site scale-up strongly preferred.Prior accountability for P&L management, physician partnership, and team development.Experience managing frontline teams and delivering results across distributed locations.Knowledge and Skills :
Demonstrated ability to drive performance and lead through influence in a matrixed organization; strong project management and change leadership capabilities.Deep understanding of clinical operations, revenue cycle, compliance, and healthcare regulations.Comfort navigating operational and clinical environments with a patient-first mindset.Strong analytical, communication, and team leadership skills, particularly with physicians, executives and JV stakeholders