Renewals Specialist

A company is looking for a Renewals Specialist responsible for managing customer accounts and ensuring retention and loyalty.

Key Responsibilities

Manage assigned customer accounts and develop relationships to promote retention

Work with sales, technical support, and professional services to facilitate customer onboarding and renewals

Proactively manage customer relationships and identify at-risk accounts to ensure positive experiences

Required Qualifications

BA / BS preferred or equivalent experience

4+ years of experience in a related role such as Customer Success Manager or Sales Engineer

Knowledge of privilege access management and cybersecurity best practices

Experience with Salesforce and Customer Success Management platforms

Ability to interface with complex clients, preferably at the director level