Operations Solutions Analyst

A company is looking for an Operations Solutions Analyst to bridge the gap between business stakeholders and technology teams.

Key Responsibilities

Collaborate with specialists to gather and analyze business needs and technical requirements

Convert business requests into detailed user stories for technology teams and document them in JIRA

Oversee customer support initiatives and maintain effective business relationships with partners

Required Qualifications

4+ years of experience in the mortgage industry

Experience with Encompass LOS

Familiarity with JIRA is a plus

Knowledge of mortgage workflows and agency guidelines

Understanding of compliance and disclosure requirements