Job Description
Job Description
Looking to join the Sacramento region’s fastest growing IT Company (MSP)? GroupOne Consulting embodies support of continuous improvement, a management team that cares and a dynamic and demanding environment where your skills are constantly utilized and being improved upon.
GroupOne builds custom, strategic technology plans, essential to achieving our clients’ visions. We collaborate with clients to ensure their objectives are achieved and results are acknowledged. Every aspect of our client-focused activity is driven by a relentless pursuit of operational excellence.
We offer a remote / hybrid schedule for local employees and remote work for employees who lives out of area / state. Must be available to work PST hours.
Visit : www.grouponeit.com / careers / for a full job description.
Benefits
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
- Generous PTO + (Birthday PTO + Paid Holidays)
- Health, Dental, Vision
- 401(k) Matching
- Hybrid Work Schedule
- Custom Career Path
- Company Events + Team Outings
Principle Accountabilities
Troubleshoot and resolve end-user laptop / desktop PC issuesPC / Laptop Repair including cloning hard drives and hardware diagnosisSet up new computers and user accounts in a domain environmentAdminister existing Active Directory EnvironmentsConfigure and deploy Printers / MFPsAdminister maintenance activities such as PatchingReport computer issues to vendor support, working through diagnostics and implementing the solutionEnsure the confidentiality and security of all informationDiagnose and resolve user software issues, printing, email, internet, wireless and local area network access problemsCoordinate timely repair of equipment remotely or onsite as neededAbility to prioritize service tickets by urgencyGeneral assistance with Microsoft Office Suite : Word, Excel, PowerPoint and OutlookTroubleshoot various types of client specific softwareTroubleshoot failed backup jobsRespond to on call pager as part of team pager rotationTroubleshoot low disk space issuesProvide efficient and timely resolutions to customer support casesAbility to accurately track time and services performed during the course of the dayWillingness to work overtime, afterhours, and weekends as required by the task or project at handAdditional duties as requiredEducation and Experience
Bachelor or Associates degree in Business, Computer Science or Computer Information Systems desired.
Two to five (2-5) years of experience in Customer Services, Technical Support, Sales Engineering or similar preferredAny equivalent combination of education and experienceEntry level CompTIA Certifications preferredA valid driver’s license, proof of automobile insurance and current registration is required for this position.