Service Advisor

Overview :

Tire Outlet is more than a tire store. Were a complete automotive repair business that offers a range of services from tire and oil change services to air conditioning and tire service. Our customers know they can depend on our team of mechanics to fix their vehicles right the first time. No matter what your vehicle needs, you can count on us for exceptional tire and auto services.

The Service Advisor is responsible for selling and promoting all products and services offered by Tire Outlet by following the companys store standards and expectations. They help manage the team and workflow in the shop, and are the manager on duty when the store manager is out.

COMPENSATION : $16-$20 / hr -based on expeirence.

Principal Duties and Responsibilities :

• Promptly greet customers in a professional and courteous manner both in person and on the telephone using the Companys standardized customer service techniques.
• Listen to and thoroughly document customers concerns; inspect vehicle and refer to service history to accurately identify and verify customers service needs.
• Recommend services according to appropriate level of knowledge. Clearly communicate any additional recommendations from the Automotive Technician to the customer so that they can make an informed decision. Properly document all recommendations in customer file.
• Promote the sales of appropriate services, parts, and accessories by demonstrating an understanding of the product and associated service requirements.
• Provide customer with an accurate quote that includes cost and time of completion for the services approved by the customer. Provide customer with updates throughout the day on the status of their services.
• Follow proper procedures when cashing out a customers ticket to include a review of the completed multi-point inspection and explanation of applicable warranties.
• Conduct post repair and declined services follow up phone calls to ensure customer satisfaction for all individual customers.
• Track all new returns, core returns and warranty parts for individual customers
• Other duties as assigned

Qualifications :

Benefits :

Sun Auto Tire & Service provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.