Front of House Cashier / Food Runner

Job Description

Job Description

POSITION SUMMARY : The cashier / food runner is responsible for taking guests’ orders, ringing in orders, taking payment from the guests and bringing prepared food to guests’ tables.

KEY RESPONSIBILITIES :

• Hold the guest as the most important priority at all times; tact, good manners, mature judgement should be used in all guest interactions
• Enthusiastically greet the guest as they walk through the door, making eye contact and smiling
• Take the order listening closely to ensure every order is filled promptly and accurately, educating guests on products offered and using suggestive selling when appropriate
• Ensure orders are entered in the point of sale system accurately
• Operate the cash register and collect payment from the guest
• Deliver the order to our guests, ensuring accuracy by repeating the order detail to the guests
• Thank the guest and invite to return again
• Answer telephones, responding to guest inquiries and assisting with take out orders
• Communicate guest feedback to restaurant management
• Resolve guest concerns politely and quietly, with respect and a sense of urgency
• Understand in-store marketing promotions
• Execute new product rollouts including selling to guests and product execution
• Utilize cash control procedures
• Assist with routine restaurant cleaning responsibilities, including cleaning the cashier area and table bussing
• Other duties as assigned

ESSENTIAL CORE VALUES :

Effectively communicate

QUALIFICATIONS / SKILLS :

EDUCATION AND / OR EXPERIENCE :

ESSENTIAL PHYSICAL FUNCTIONS :

UNIFORM :

BENEFITS & PERKS :