A company is looking for a Customer Care Associate to support members in navigating the healthcare system.
Key Responsibilities
Handle incoming calls and explain healthcare benefits and services
Identify member needs, research information, and provide appropriate next steps
Make outbound calls for follow-up and maintain accurate member records
Required Qualifications
At least one year of customer service experience, preferably in healthcare
Proficiency in Microsoft Word, Excel, and call documentation tools
Ability to manage multiple requests while maintaining organization
Willingness to learn about healthcare plans and regulations
Comfortable working in a remote environment with necessary equipment
Customer Care Associate • Houston, Texas, United States
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