IT Support Specialist

Hybrid Intermediate Level It Support Specialist

The Deskside Support team within Customer Experience, a division of Penn State IT, is seeking a customer service-focused, self-driven, and highly motivated Hybrid Intermediate Level IT Support Specialist to be part of a team that supports roughly 8,000 unique endpoint devices and 28 non-IT business units. This position will provide Tier 2 remote and onsite technical assistance to users while maintaining a strong commitment to customer service and operational excellence.

Position Details :

• Shift : Monday-Friday 8am-5pm EST
• Candidates must have a reliable high-speed internet connection and a dedicated workspace conducive to remote support.

Responsibilities :

Qualifications :

Minimum Education, Work Experience & Required Certifications :

General Equivalency Diploma (GED) or High School (HS) 2+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications : None

Application Instructions :

Candidates should upload a cover letter and resume at the time of application for full consideration.

Background Checks / Clearances :

Employment with the University will require successful completion of background check(s) in accordance with University policies. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits :

The salary range for this position, including all possible grades, is $46,400.00 - $67,300.00. Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.