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Genesys Developer (Hybrid)

Genesys Developer (Hybrid)

A-Line Staffing Solutions LLCDetroit, MI, US
10 days ago
Job type
  • Full-time
Job description

Title : Senior Full Stack Web Application Developer V – Genesys Developer

Location : Detroit, MI / Charlotte, NC (3-days onsite, 2-days remote Hybrid schedule)

Note : This is a W2 contract role – C2C, 1099, and 3 rd party candidates will NOT be considered

The Genesys Developer will :

  • Design, develop, deploy, and support constantly evolving IVR and web messaging based on business requirements
  • Analyze business requirements and assist Technical Leads and Product Owners with defining acceptance criteria for features that are being developed
  • Work collaboratively with other IT teams, such as Middleware and Salesforce Engineering, as well as with Agile teams to create, write, and execute testing plans
  • Work with Development and Operations teams to isolate, troubleshoot, and develop solutions for production issues

Position Qualifications :

  • Strong, hands-on experiencing developing IVR, leveraging Genesys Cloud CX Architect tool
  • Experience designing, developing, and supporting Genesys Cloud CX outbound predicative agent and IVR-based dialers; experience with Genesys Cloud Web Messaging development and Genesys Cloud architecture
  • Experience with the implementation and consumption of API / Web Service back-end services (REST, GraphQL, Json)
  • An understanding of authentication methodologies (Oauth, SAML)
  • Experience with Genesys configuration related to agent desktop scripts, data tables, schedules, etc.
  • Familiarity using Agile methodologies to work with stake holders to gather requirements, develop, and deploy solutions
  • Ability to consume business requirements and create detailed technical process flow documentation
  • Ability to work collaboratively with other teams to align technical requirements
  • Ability to provide business stakeholders technical guidance and best practices
  • Experience with NLU and / or voicebot (Google Dialogflow, Genesys Dialog Engine Bot Flows, Amazon Lex) preferred
  • Experience with the implementation and support of Genesys WFM and Reporting preferred
  • Experience with Cyara Velocity and / or Cyara Cruncher testing tools preferred
  • Experience with CI / CD pipeline tools, such as Github, BitBucket, Jenkins, Terraform, or CX as Code preferred
  • A minimum of a Bachelor’s Degree in a relevant technical field required

    • Note : This is a W2 contract role – C2C, 1099, and 3 rd party candidates will NOT be considered

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    Developer Hybrid • Detroit, MI, US