IT Support Specialist

IT Support Specialist

Be part of the team that drives our company forward, transforming ideas into real-world tools and platforms that support the business and spur innovation. King Of Prussia, PA At Connection, our purpose is simple : we connect people with technology. From hardware PCs, printers, servers, and more to cutting-edge cloud, cybersecurity, and professional IT services, we design, build, and support the IT solutions that thousands of companies, schools, and government agencies rely on every day. We'd love for you to join us and make your mark on the future of technology.

Overview

Connection has a fantastic opportunity for an IT Support Specialist in King of Prussia, PA. This is a hybrid position and offers benefits.

Responsibilities

Provide L1 / L2 end-user and service desk support, including password resets, device setup, and O365 / Entra ID troubleshooting. Manage and maintain endpoints through Intune and patch management across Windows and Mac systems. Support M365 applications (Exchange, SharePoint, Teams) and collaboration tools such as Jira and Confluence. Perform local network troubleshooting, including Wi-Fi connectivity, LAN checks, cabling, and printer / device reachability. Set up and maintain AV meeting equipment, ensuring reliable operation for in-person and hybrid meetings. Conduct on-site onboarding for new employees, including workstation and account setup and IT orientation. Provision and manage small hardware and accessories (e.g., keyboards, mice, headsets, docking stations). Maintain accurate documentation of incidents, changes, resolutions, and escalations.

Requirements

4+ years of hands-on IT support experience. Strong background in end-user support and service desk operations (Tier 1 / Tier 2). Experience with Intune, O365 / Entra ID, Windows / Mac systems, and M365 applications. Working knowledge of network fundamentals, Wi-Fi, and AV support. Excellent troubleshooting, communication, and customer service skills. Ability to work independently, prioritize tasks, and collaborate in a team-oriented environment. EOE / Minorities / Females / Vet / Disabled