Senior Customer Service Representative

A company is looking for a Senior Customer Service Representative.

Key Responsibilities

Interact with health plan members via phone to assess eligibility for services

Achieve departmental goals and adhere to call handling and quality standards

Complete required training and follow up with members as assigned

Required Qualifications

High School Diploma / GED

Must be 18 years of age or older

2+ years of experience in a goal-oriented work environment

1+ years of experience in a call center or managing high call volume

Familiarity with computers and ability to navigate new systems