Talent.com
Associate Team Leader
Associate Team LeaderH&R Block • Hagerstown, MD, US
Associate Team Leader

Associate Team Leader

H&R Block • Hagerstown, MD, US
25 days ago
Job type
  • Full-time
  • Part-time
Job description

Associate Team Leader

At H&R Block, we believe in the power of people helping people. Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere. We also believe in a high performing, connected culture, where everyone feels like they belong.

We strive to continuously improve our business and have committed to a long-term strategy and transformation plan known as Block Next. This multi-year roadmap focuses on innovation, client experience, and sustainable growth. It is designed to elevate how we work, how we serve, and how we lead in our industry.

At H&R Block, we're curious, creative, and always on the move. If you embrace challenges as opportunities and seek to make a meaningful difference where you live, work, and play, our door is always open.

A Typical Day...

Joining us as an Associate Team Leader, youll support a single retail office during tax season to consistently exceed client expectations and provide daily operations direction for the tax office. Youll begin working a flexible part-time schedule in late fall as you ramp up for the busy tax season and transition to a full-time schedule from January through April.

It Would Be Even Better If You Also Had...

  • Experience supervising or managing people
  • History of delivering outstanding customer experiences

What You'll Bring To The Team...

  • Support the Multi-Unit Team Leader, serving as an onsite point of contact for tax office associates and clients, ensuring quality and consistent execution that will allow us to promote the value of H&R Block
  • Execute and hold all tax office associates accountable to the client service experience, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Serve as point of contact for onsite escalated client service concerns
  • Ensure clients are scheduled properly and conflicts are resolved, with escalation to the Multi-Unit Team Leader and District General Manager as necessary
  • Lead the office from the front desk, providing phone coverage and engaging with clients to deliver an outstanding experience
  • Lead daily activities to ensure that all tax office associates are scheduled, and work is completed according to deadlines, with attention to quality standards, priorities and overall goals
  • Lead daily huddles and communicate essential information to office associates
  • Your Expertise

  • Prior experience working in customer service or similar role
  • Strong organizational skills and ability to plan and manage day-to-day office operations
  • Customer-centric mindset and strong communication skills
  • Computer proficient with the ability to use MS Office
  • Demonstrated ability to work independently with minimal supervision
  • Able to work a flexible work schedule of 40 hours per week and flexibility based on business needs
  • High school diploma / equivalent or higher
  • Why Work For Us

    At H&R Block, we believe and invest in our people by committing to their total well-being. Our benefit offerings can help associates plan for their unique health, wellbeing and financial wellness needs.

  • Employee Assistance Program with Health Advocate.
  • Wellbeing program , BetterYou, to help you build healthy habits.
  • Neurodiversity and caregiver support available to you and your family.
  • Various discounts on everyday items and services.
  • Benefits with additional eligibility requirements : Medical Coverage, 401k Retirement Savings Plan and Employee Stock Purchase Plan.
  • The community you will join :

    At H&R Block we remain committed to building a Connected Culture one in which trust, care, and connections are how we work together as we continue to create an environment where everyone feels safe to bring their authentic self to work every day and feels like they belong as part of a larger team.

    You will be immersed in an exceptional work environment that is recognized throughout the world on Best Companies lists! You will also be surrounded by colleagues who are committed to helping each other grow and support each other.

    H&R Block is an equal opportunity employer. We welcome and celebrate diversity in the workplace regardless of gender, race or color, ethnicity or national origin, age, disability, religion, sexual orientation, gender identity or expression, or veteran status.

    If youre looking to make an impact, H&R Block is the place for you.

    Pay Range Information

    The pay range for this position is listed below. Local minimum wage laws apply. This information is posted pursuant to local requirements to provide applicants with information about what they might be eligible to receive. Individual pay decisions will depend on job-related factors such as experience, education, skill, performance, and geographic location where work will be performed. Successful candidates may be able to participate in one or more incentive compensation or short-term incentive plans, which could generate additional earnings in accordance with the terms of each plan. Qualifying associates can enroll themselves and / or their eligible dependents in medical and prescription drug coverage; can participate in the H&R Block Retirement Savings Plan (401(k) Plan), the Employee Assistance Program, (virtual) fitness center programs, and the associate discount program; are automatically enrolled in Business Travel Accident Insurance; and receive Associate Tax Prep benefit.

    Pay Range

    $11.00 - $29.00 / Hr.

    Sponsored Job #46261

    Create a job alert for this search

    Associate Team Leader • Hagerstown, MD, US

    Related jobs
    Associate Team Leader

    Associate Team Leader

    H&R Block • Greencastle, PA, US
    Full-time +1
    At H&R Block, we believe in the power of people helping people.Our defining Purpose is to provide help and inspire confidence in our clients, associates, and communities everywhere.We also believe ...Show more
    Last updated: 25 days ago • Promoted
    Leader in Training

    Leader in Training

    Green Thumb Industries • Hagerstown, MD, United States
    Full-time
    As part of the leadership team, you have a key role in.Training, you will gain subject matter.Monitor and maintain inventory levels, ensuring an assortment of products and communicating inventory a...Show more
    Last updated: 2 days ago • Promoted
    Operations Team Lead Night Shift

    Operations Team Lead Night Shift

    Ingram Content Group • Chambersburg, Pennsylvania, USA
    Full-time
    Ingram Content Group (ICG) .Manufacturing team in Chambersburg PA.An Operations Team Lead supports all operational and administrative activities required to run an operating departme...Show more
    Last updated: 7 days ago • Promoted
    Shopper Team Member

    Shopper Team Member

    Amazon • Brunswick, MD
    Full-time
    Job Title : Shopper Team Member Employer : Amazon.As a Shopper Team Member at Amazon, you will be responsible for shopping and preparing customer orders for delivery. You will use your knowledge of th...Show more
    Last updated: 23 days ago • Promoted
    Lot Associate

    Lot Associate

    Home Depot (Retail) • Hagerstown, MD, US
    Full-time
    Lot Associates assist customers with the loading of their vehicles and also monitor and maintain the entrance of the store. Lot Associates also are responsible for maintaining a sufficient quantity ...Show more
    Last updated: 30+ days ago • Promoted
    Occupational Therapy Assistant (COTA)

    Occupational Therapy Assistant (COTA)

    West Virginia Staffing • Shepherdstown, WV, US
    Full-time +1
    Powerback Occupational Therapy Assistant.At Powerback, we're on a mission to improve lives.As the leader in physical, occupational, speech, and respiratory therapies, we help older adults stay acti...Show more
    Last updated: 29 days ago • Promoted
    Sales Keyholder, PT

    Sales Keyholder, PT

    Under Armour • Brunswick, MD, US
    Part-time
    At Under Armour, we are committed to empowering those who strive for more, and the company's values - Act Sustainably, Celebrate the Wins, Fight on Together, Love Athletes and Stand for Equalit...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Associate

    Customer Service Associate

    Walmart • Shepherdstown, WV, USA
    Full-time
    Join the Walmart team and provide exceptional customer service while working in a dynamic, team-oriented environment.As a Customer Service Associate, you will help customers find the products they ...Show more
    Last updated: 21 days ago • Promoted
    Team Leader

    Team Leader

    Pennsylvania Staffing • Chambersburg, PA, US
    Full-time +1
    Overall Job Summary : The Team Leader is responsible for assisting the Store Manager and Assistant Store Manager with the execution of operational, sales, and merchandising objectives by delivering ...Show more
    Last updated: 5 days ago • Promoted
    Team Member

    Team Member

    Arby's • Chambersburg, PA, US
    Full-time
    We’re glad you’re here.Think about it – you and us? Sounds like it could be a match made in the meat heavens.Shift meal discount and family dining discount •.Best in Class Training...Show more
    Last updated: 30+ days ago • Promoted
    Customer Service Manager

    Customer Service Manager

    Goodwill Monocacy Valley • Middletown, MD, US
    Full-time
    East Main Street Middletown Maryland, 21769, +1 (240) 6518994.Responsible for the oversight, leadership and achievement for the sales floor and obtaining set sales goals for Goodwill of Central and...Show more
    Last updated: 30+ days ago • Promoted
    Stock Associate

    Stock Associate

    Family Dollar • Shepherdstown, WV, USA
    Full-time
    Join the Family Dollar team as a Stock Associate and help us keep our store shelves stocked and organized.As a Stock Associate, you will receive and process shipments, restock merchandise, and assi...Show more
    Last updated: 21 days ago • Promoted
    Customer Service Associate I

    Customer Service Associate I

    Maryland Staffing • Brunswick, MD, US
    Full-time
    We're seeking a Customer Service Associate to join our team and deliver a great shopping experience for every customer.Duties include, but are not limited to, the following : .Assist customers with q...Show more
    Last updated: 13 days ago • Promoted
    Retail Sales Associate - Spectrum

    Retail Sales Associate - Spectrum

    SPECTRUM • Sharpsburg, MD, United States
    Part-time
    This role requires the ability to work lawfully in the U.Plus, enjoy perks like free and discounted internet, TV, and mobile, all while paving the way for a long and rewarding career with us.Do you...Show more
    Last updated: 1 day ago • Promoted
    Team Lead

    Team Lead

    Rack Room Shoes • Hagerstown, MD, US
    Part-time
    Location : Hagerstown, Maryland US.The Team Lead assists in supervising and managing all day-to-day store operations while ensuring that 100% compliance exists with all established Company policies ...Show more
    Last updated: 30+ days ago • Promoted
    Shift Leader

    Shift Leader

    Dunkin' • Hagerstown, MD, US
    Full-time
    Shift Leaders are generally responsible for coaching Crew Members throughout their shift to execute operational Brand standards and deliver a great and friendly guest experience.They set goals, pro...Show more
    Last updated: 30+ days ago • Promoted
    Service & Engagement Team Leader

    Service & Engagement Team Leader

    Target • Hagerstown, MD, US
    Full-time
    Service And Engagement Team Leader.Pay is based on several factors which vary based on position.These include labor markets and in some instances may include education, work experience and certific...Show more
    Last updated: 30+ days ago • Promoted
    Side Hustle Project Lead

    Side Hustle Project Lead

    Finance Buzz • Jefferson, Maryland, US
    Full-time +1
    We’re offering a role for someone who wants to lead their own side-income project in their spare time.You’ll explore various proven side hustles, select the ones that fit your lifestyle, and run th...Show more
    Last updated: 30+ days ago • Promoted