Front Of House Manager

Job Description

Job Description

Company Overview

Founded in 2016, Restaurant 604 offers the best waterfront dining experience for military families, local residents, and those just passing through to enjoy a quality meal with excellent service.

Our success comes from the loyalty and dedication of our team, the Ohana. We are proud to employ nearly 400 team members, making 604 one of Hawaiis largest locally-owned restaurant operators. Together, we strive to impact our community by becoming one of the best workplaces in Hawaii.

The success of Restaurant 604 launched the family of 604 restaurants that includes 604 Express, The Beach House by 604, Mangiamo by 604, 60fore Bar & Grill, 604 Ale House and 604 Clubhouse. Our family of restaurants features an enjoyable experience for all with great food, live music, breathtaking views, and exceptional service with Aloha.

Job Summary

The Front of House manager is responsible for the day-to-day operation and management of the restaurant. Additionally, they are responsible for training, supervising, and scheduling front of house staff as well as ensuring that the restaurant is providing excellent service to guests while adhering to company policies and procedures.

Responsibilities

• Coordinate daily operations
• Manage a team of front of house staff including scheduling and training.
• Assist in the interviewing and hiring of front of house positions.
• Ensure high-quality service and full-time guest satisfaction during all hours of operation.
• Ensure all quoted seating times are met and the waitlist is executed properly at the host stand.
• Ensure kitchen ticket times do not exceed or violate company standards.
• Maintain order and discipline in the restaurant during working hours.
• Attend management training / meetings including leadership and HR management training.
• Execute opening and closing duties to ensure they are completed correctly and that cleanliness and maintenance are maintained 100% of the time.
• Responsible for daily deposits, and the correct operation of the POS systems.
• Inventory and maintenance of par levels for front of house items as assigned.
• Providing excellent customer service to guests and excellent leadership to all employees.
• Gain working knowledge of sales goals, cost of goods sold, labor allotments, budget variance, inventory counts and all other reporting data as assigned.
• Enforce and monitor all health, safety, and sanitation standards in accordance with company policy.
• Handle / respond to guest complaints according to provided guidelines as needed.
• Work closely in being responsive with all management team members including the Executive Team to provide seamless execution of operational service.
• Perform all other duties as assigned including but limited to specific areas of responsibility assigned by AGM.

Qualifications

Benefits / Perks for Eligible Employees