Full Time Assistant Store Manager (Store 7787)

Overview

Join to apply for the Full Time Assistant Store Manager (Store 7787) role at GameStop. At GameStop, we are committed to providing exceptional service and delivering the latest gaming products to our customers. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible.

Working with minimal supervision, the Assistant Store Manager supports the Store Manager in all facets of store operations. Using elements of GameStop's buy, sell, trade, and reservation business model, the Assistant Store Manager develops and promotes a sales culture by creating individualized and complete solutions for every guest and providing outstanding guest service experiences through professional conduct and shared passion for gaming. You will be responsible for ensuring that products are easy to see and buy, building sales by sharing product and gaming knowledge with guests, providing a clean, organized environment in which to shop, and growing guest loyalty and repeat business. This position supervises Sales Associates and Retail Keyholders in the absence of the Store Manager.

Responsibilities

• Provide best-in-class guest service : promptly greet guests; respond to guest questions / concerns quickly, effectively, and courteously; assist guests with meeting their video gaming needs; inform guests of special promotions; recommend additional items as appropriate; apply all selling behaviors during every transaction and thank every guest for shopping at GameStop; circulate throughout the store to prioritize guests over tasks.
• Support the total shopping environment, including visual and operational elements, current sales initiatives, and the guest relationships that lead to sales and repeat business.
• Process guest purchases / returns using the POS system accurately, including handling changes, providing receipts, and ensuring top-notch service.
• Respond to guest questions in person or on the phone; escalate issues to the Store Manager when appropriate.
• Promote GameStop's guest benefits (e.g., new title reservations, trade-in program, Pro Rewards).
• Assist the Store Manager with setting guest service expectations and training store associates on company policies and procedures.
• Observe associate performance and provide feedback; ensure alignment with guest service expectations.
• Provide recognition and feedback to store associates; document performance information in the HR system in partnership with the Store Manager.
• Ensure onboarding, job training, and compliance training are completed prior to shifts; knowledge of policies, inventory control, loss prevention, safety, financial protocol, and ethics.
• Schedule store associates, manage breaks, and maintain optimal staffing for guest service.
• Approve payroll, manage paid time off, and verify time worked.
• Maintain store cleanliness, organization, and merchandising per guidelines; ensure equipment is in proper working order.
• Fulfill Omni-Channel orders daily.
• Protect company assets through inventory controls and loss prevention; inspect packages at closing as appropriate and report concerns to the Store Manager.
• Support the team in meeting sales, profit, and shrink goals; perform required administrative duties.
• Assist with inventory counts and replenishment; keep products organized and properly displayed.
• Count, balance, and reconcile daily transactions; ensure accurate closeout paperwork and bank deposits as per guidelines.
• Verify shipments for discrepancies and conduct inventories; communicate discrepancies to the Store Manager / District Manager.
• Handle defectives / recalls and stock pulls promptly and accurately; label boxes and packing lists correctly.
• Maintain safety awareness for associates and guests; address hazards and report injuries per guidelines.
• Assist in maintaining store records and keep manuals up to date.
• Supervise and delegate tasks to Sales Associates and Retail Keyholders in the Store Manager's absence.
• Adhere to GameStop policies, including those in the Associate Handbook and Code of Standards, Ethics & Conduct; follow opening and closing procedures.

Qualifications

Job descriptions are subject to change. GameStop is an equal employment opportunity employer. Reasonable accommodations available for qualified individuals with disabilities under applicable laws. Certain state-specific exceptions may apply.

Pay : $19.25 - $23.25 per hour.

Interested applicants may apply by clicking APPLY. This position is full-time and may be eligible for incentive programs, heath benefits, paid time off, 401(k), employee discount, and a casual work environment.

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