Operations Supervisor - Commercial Vault

Operations Supervisor - Commercial Vault

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Job Description

It's about being the person that wants to see other succeed. Are you always looking for innovative ways to help people? Do you love serving others and enjoy lending a helping hand regardless of the issue? Do you strive to lead by example and want to play an integral role in the development of your team? If so, then the Operations Supervisor role might be for you!

At Frost, it's about more than a job. It's about having a flourishing career where you can thrive, both in and out of work. Frost is committed to fostering an environment that reflects our values and encourages team members to be the best they can be. In joining our adaptable, integrity-driven team, you'll become part of Frost's over 150-year legacy of providing unparalleled financial services.

Who You Are

As an Operations Supervisor , you are our leader, providing guidance and support to every single team member on your team. In this role, you will be responsible for supervising the daily workflow of an Operations department, ensuring the accurate and timely handling of our customers' receivables to maximize cash-flow and minimize fraud. Our supervisors have a genuine care for people and enjoy developing people with integrity, caring and excellence in mind.

What You'll Do

• Supervise department to ensure area is adequately staffed on a day-to-day basis and that all personnel are properly trained
• Allocate, direct and monitor daily workflow in and out of the area to ensure work steps are followed and deadlines are met
• Review and recommend new work procedures to improve daily operations
• Handle exception items using established guidelines; refer more complex problems to the department manager
• Assist in conducting performance evaluations and making personnel recommendations
• Reconcile internal accounts daily and provide accurate data for billing to customers
• Ensure area staffing, training, and adherence to processing procedures
• Communicate with vendors regarding software and hardware issues
• Ensure internal controls are in place and functioning properly
• Act with integrity, caring, and excellence to achieve all-win outcomes

What You'll Need

Additional Preferred Skills

Our Benefits

At Frost, we care about your health, your family, and your future and strive to have our benefits reflect that. This includes :

About Frost

Since 1868, Frost has dedicated its expertise to provide exceptional banking, investment, and insurance services to businesses and individuals throughout Texas. Frost is one of the 50 largest U.S. banks by asset size and is a leader in banking customer satisfaction.

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