Founding Customer Success

The Opportunity

We're building the AI operating system for America's 33 million small businessesand we're moving fast. We grew 10x last year, we're up 20% month-over-month, and we recently raised a $3M seed from Pear VC. With 500+ businesses already using Frontdesk and seven-figure ARR, we've proven the model works. Now we need the right customer success leader to help us scale it.

Our Vision : The SMB Super App

We started with AI receptionists that answer calls and book appointments. But we quickly realized we were building something far bigger : the first AI-native operating system for small businesses.

Every phone call, text, and booking creates a living customer record. Our AI agents learn from conversations. Then, that intelligence powers outbound campaigns that re-engage customers at exactly the right moment, driving real revenue growth. We're not a point solution. We're the complete Customer Revenue Engine.

SMBs represent half of US GDP, yet they've been ignored by companies like Salesforce and underserved by tools built for enterprise sales teams. While everyone else chases enterprise deals, we've discovered an explosive path to market where no one else is looking. Our early traction proves it : SMBs need AI solutions just as much as enterprises dothey just need them built differently.

We're here to build the super app that finally gives them what they deserve.

About the Role

We're hiring our first US-based Customer Success Manager to own our highest-value customer relationships while building the foundation for our global CS organization. This is a rare ground-floor opportunity to define customer success at an AI company scaling from startup to category leader.

You'll directly manage ~100 mid-market / strategic accounts (our $15K-$25K+ clients) while helping guide our Philippines CSM team across all customer tiers. This role uniquely blends individual contributor ownership of $1M+ ARR with player-coach leadership of a global team. It combines hands-on technical work, strategic account management, and expansion revenue responsibility.

What You'll Do

Account Ownership & Growth

• Own the full lifecycle for 100+ high-value accounts from onboarding through renewal
• Drive expansion revenue by identifying and closing upsell opportunities into outbound calling, chatbots, and lead form products
• Unique opportunity to gain upside commission as part of sourced revenue
• Maintain 95%+ retention across your portfolio through proactive engagement

Technical Onboarding & Integration

Proactive Performance Management

Global Team Leadership

Strategic Impact

Product Insights

What We're Looking For

Must-Haves

Nice to Haves

Growth Trajectory

3 months : Own all mid-market / strategic accounts accounts, establish team audit cadence, prevent pilot failures, drive initial expansion deals

6 months : Achieve 95%+ retention, generate $100K+ expansion revenue, reduce onboarding time dramatically

12 months : Command $2M+ ARR with 120%+ net revenue retention, Philippines team fully self-sufficient, ready to scale US team

Year 2+ : Potential evolution to Head of Customer Success or VP Customer Success, hiring and managing 2-3 US CSMs, owning enterprise specialist role with $50K-$100K+ accounts

Why This Role Is Unique

Location

New York City office, 5 days per week in-person

AI Frontdesk is building the future of customer communication through voice AI, chatbots, and intelligent lead capture. Join us at the ground floor of transforming how businesses connect with their customers.