Assistant General Manager

Who We Are :

CRAFT brings an elevated-casual dining destination to Dallas where social energy meets culinary excellence. This is where good times and great people come together, and we're bringing it to our first U.S. flagship to showcase everything we’re known for : 100+ craft beers on tap, handcrafted cocktails, curated wines, and flavours from around the world, all made from scratch. All served in a lively, welcoming space designed for connection, celebration, and community. Whether you’re catching the game, meeting up with friends, or craving something new, CRAFT is the place to be.

For our teams, it’s a career environment built on growth, enjoyment, and shared success, where everyone belongs. With our first U.S. flagship opening in Dallas, we’re building a talented team that shares our passion for hospitality, creativity, and connection. Join us and be part of something exciting.

Role Description

This is a full-time, on-site Assistant General Manager role based in Dallas, TX. The Assistant General Manager will oversee daily operations, ensuring smooth service and guest satisfaction. Key responsibilities include managing staff, coordinating with the kitchen team, maintaining quality control, and contributing to sales and profitability. They will also play an integral role in fostering a positive team culture, implementing company policies, and upholding operational standards. Additionally, they will work closely with the General Manager to drive customer engagement and community connection.

Qualifications

• Leadership and team management skills to motivate, guide, and oversee staff in a high-energy environment
• Operational knowledge, including resource planning, scheduling, and inventory management
• Customer service excellence and the ability to maintain guest satisfaction through communication and responsiveness
• Financial acumen, including budgeting, sales forecasting, and achieving key performance metrics
• Problem-solving and decision-making abilities to address challenges quickly and effectively
• Previous experience in a management or supervisory role within the hospitality or restaurant industry
• Proficiency with point-of-sale systems and basic computer applications
• Flexibility to adapt to a fast-paced environment and work evenings, weekends, and holidays
• Strong interpersonal skills to build relationships with team members, guests, and the community