Account Manager

Job Description

Job Description

Salary : About Profitero :

Profitero+ is the leading digital commerce company, trusted by more than 4,000 brands worldwide. We help brands break down silos and turn data into decisive action through intelligence-driven, end-to-end solutions that unify media, content, operations and strategy. Powered by advanced AI, robust digital shelf analytics across 1,400+ retailers in 70 countries and unmatched expertise from digital commerce specialists in 15 global hubs, our integrated solutions help brands accelerate profitable growth.

Overview :

We are looking to hire an Account Manager on our Customer Success team to help manage our growing portfolio of clients. As an Associate Account Manager you will be responsible for supporting and developing our growing branded customer base. You will engage with a rapidly expanding portfolio of CPG brands and you will be their main point of contact.

What you'll do :

• Help our clients derive significant value from the Profitero tool, through deep understanding of how to leverage eCommerce data and expert knowledge of the application, leading to high satisfaction and uncontested renewals
• Serve as the customers main point of contact, being able to respond to immediate questions or pull in SMEs to solve more complex topics
• Become a trusted advisor to clients, sharing thought leadership and best practices highlighting optimal ways of utilizing our data and platform
• As a product expert and client representative, you will provide feedback and guidance to our engineering team to inform the product roadmap and help make the tool more user-friendly and actionable
• Setting client expectations with SaaS platforms in Agile environments, consistently working to achieve a high say : do ratio
• Help teammates understand and prioritize work so that deadlines are met and work is completed on time
• Provide context and business perspective so that Strategy & Insights reports are actionable and relevant to business teams
• Use excellent communication, influence and collaboration skills to solve problems
• Be or become an eCommerce expert
• Responsible for all aspects of the renewal process (ARR on existing accounts)
• Build a up-sell / renewal strategy for each account
• Ensuring data accuracy in customer accounts

Who you are :

Why you want to work at Profitero :

Profitero cares about its employees. As a company we feel that as our employees are always going the extra mile, so should we. Thats why we offer fantastic benefit packages to our employees, including :

Profitero is committed to creating a diverse work environment and is proud to be an equal opportunity employer. All qualified applicants will receive fair consideration for employment. Profitero recruits, employs, trains, compensates and promotes regardless of race, religion, color, national origin, sex, disability, age, veteran status, and other protected characteristics as required by applicable law.