Business Systems Analyst II

Business Systems Analyst II

Job Locations

US-OH-Cleveland

Requisition ID

JR1003267

Category

Information Technology

Position Type

Regular Full-Time

Overview

The Business Systems Analyst ll at AmTrust acts as a bridge between business stakeholders and IT, ensuring software solutions meet real user needs. They lead requirement gathering, facilitate cross-functional discussions, and support both minor enhancements and complex projects related to insurance quoting and policy systems. The BSA works throughout the software development lifecycle, prioritizing agile backlogs, refining user stories, and supporting sprint planning. Their goal is to ensure successful delivery and customer satisfaction through clear communication and collaboration.

Responsibilities

The ideal candidate will have strong problem-solving skills and will work closely with both the development team and business managers.

Provide status to team leads, project managers and delivery managers.

• Act as a primary liaison between users and IT project / delivery teams.
• Communicate and interact with appropriate areas on changes and enhancements that may impact data, workflow, and functionality.
• Participation and implementation of the BSA CoE Services, Standards and Development.
• Provide guidance to less experienced team members.
• Analyzes and identifies the sources of application problems and works with IT to successfully resolve application problems.
• Do preliminary analysis to determine sources of discrepancies between actual and expected results.
• Plan, document, evaluate and track results to ensure proper operation and freedom from defects.
• Troubleshoot all system problems and coordinates resolution with programming staff to ensure that system changes are appropriate and viable.
• Ensure internal product stakeholders' needs / expectations are met and promote transparency by helping communicate through agile practices.
• Participate in demand and steering committees to assist with the analysis and sizing of business work requests.
• Collects and defines requirements, translates into functional design documents, and participates in the technical design, test planning and user documentation processes.
• Make mock-ups, wireframes, and other documents in support of functional requirements and to aid in sponsor sign-off.
• Serve as a subject matter expert for assigned business domains and systems.
• Work on projects or assist other BSAs on larger / complex projects and strategic efforts.
• Works closely with Architects, Developers, Quality Assurance, and end users to ensure that developed functionality meets requirements.
• Works with users and peers in analyzing business processes, planning, developing, implementing, and supporting new or existing applications.

Qualifications

The expected salary range for this role is ($76,000.00 - $90,000.00).

Please note that the salary information shown above is a general guideline only. Salaries are based upon a wide range of factors considered in making the compensation decision, including, but not limited to, candidate skills, experience, education and training, the scope and responsibilities of the role, as well as market and business considerations.

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What We Offer

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities. Our benefits include Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected. This concept encompasses but is not limited to human differences with regard to race, ethnicity, gender, sexual orientation, culture, religion or disabilities.

AmTrust values excellence and recognizes that by embracing the diverse backgrounds, skills, and perspectives of its workforce, it will sustain a competitive advantage and remain an employer of choice. Diversity is a business imperative, enabling us to attract, retain and develop the best talent available. We see diversity as more than just policies and practices. It is an integral part of who we are as a company, how we operate and how we see our future.

Connect With Us!

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