Customer Service Advocate

A company is looking for a Customer Service Advocate I - Provider Services.

Key Responsibilities

Receives and responds to routine member and / or provider inquiries and concerns in an accurate and timely manner

Mitigates and prevents complaints from being escalated by resolving issues during the initial contact

Documents all member or provider information and communications for quality and performance tracking

Required Qualifications

High School diploma or GED required

Entry-level position with little or no previous experience required

Preferred experience interacting and multitasking using multiple systems and programs

Call center experience strongly preferred

Completion of 6-8 weeks call center training is required