Talent.com
HSPD-12: Government Badging & Credentialing Specialist (Phoenix, AZ - REF1770M)**
HSPD-12: Government Badging & Credentialing Specialist (Phoenix, AZ - REF1770M)**Citizant • Phoenix, AZ, US
HSPD-12 : Government Badging & Credentialing Specialist (Phoenix, AZ - REF1770M) • •

HSPD-12 : Government Badging & Credentialing Specialist (Phoenix, AZ - REF1770M) • •

Citizant • Phoenix, AZ, US
30+ days ago
Job type
  • Full-time
Job description

Job Description

Job Description

Company Description

Citizant is a leading provider of professional IT services to the U.S. government. We seek to address some of our country’s most pressing challenges in the areas of Agile application development, Enterprise Data Management, Enterprise Architecture, Product Management, and Program Management support services. We strive to hire only ethical, talented, passionate and committed “A Players” who already align with the company’s core values : Drive, Delivering Excellence, Reputation, Responsibility, and a Better Future. No matter how large we grow, Citizant will retain its collaborative, supportive, small-company culture, where successful team effort to address external and internal customer challenges is valued above all else.

Job Description

Duties and Responsibilities :

Enrollment Process Management :

  • Schedule appointments and / or service walk-ins for Personal Identity Verification (PIV) Card Activations, Enrollments, Certificate Updates, and PIN Resets.
  • Answering phone calls / email inquiries related to PIV credentials and access control matters.
  • Coordinate and conduct the PIV card enrollment process, including verifying applicants' identities and collecting required documentation.
  • Manage appointments and schedules to accommodate a steady flow of applicants while maintaining efficiency and accuracy.

Documentation and Data Collection :

  • Accurately collect and document personal information, biometric data (such as fingerprints), and other necessary details from applicants.
  • Ensure all required documents and forms are properly completed and submitted according to established guidelines.
  • Verification and Authentication :

  • Verify the authenticity of provided documents and information to prevent fraudulent enrollment attempts.
  • Use approved verification methods to ensure the identity of applicants before proceeding with the enrollment process.
  • Data Security and Privacy :

  • Handle sensitive personal information with the utmost discretion and adhere to data protection regulations and organizational security protocols.
  • Maintain the security and integrity of collected data and prevent unauthorized access or disclosure.
  • Communication :

  • Communicate clearly and professionally with applicants, explaining the enrollment process, required documents, and any additional steps they need to follow.
  • Provide excellent customer service to address questions and concerns related to the enrollment process.
  • Escalation management as it involves listening, understanding, and responding to customer needs and expectations.
  • De-escalated problematic customer concerns, maintaining a calm, friendly demeanor.
  • Recordkeeping :

  • Maintain accurate records of the enrollment process, including documentation of each applicant's information, enrollment date, and any issues encountered.
  • Prepare and maintain spreadsheets tracking the status of new applicant, contractor, and federal employee files.
  • Compliance and Training :

  • Stay up to date with relevant policies, regulations, and procedures related to PIV card enrollment.
  • Participate in training sessions to enhance knowledge of enrollment processes, data security practices, and customer service skills.
  • Qualifications

    Required Competencies :

  • Experience with Microsoft Excel for data management, coordination, and reporting.
  • Ability to adapt to changing security procedures and requirements.
  • Prior experience in a similar role, customer service, or administrative position may be advantageous.
  • Attention to detail and strong organizational skills.
  • Excellent interpersonal and communication skills.
  • Ability to handle confidential information with discretion.
  • Attend local hiring events 3 - 4 times a month (may vary, depending on the business need).
  • Perform other job-related duties as assigned.
  • Physical Requirements :

  • The role primarily involves sedentary work.
  • There may be occasional instances of stair climbing.
  • Periodic standing and / or walking for extended durations may be required.
  • Occasional activities such as reaching, squatting, bending, pulling, grasping, holding, and lifting objects weighing 25 - 30 lbs.
  • Requires typing for most of the day.
  • Effective communication through frequent periods of talking and listening is essential
  • Education :

  • High School diploma, GED certification
  • Clearance Requirement :

  • U.S. citizenship is required.
  • Active Public Trust / MBI clearance or the ability to obtain one.
  • Starting salary range :

  • $42,000 - $47,000 (depending on experience).
  • Citizant offers a competitive benefits package, including :

  • Health and Welfare (H&W) benefit
  • Medical, dental, and vision insurance
  • Life and Disability Insurance
  • 401(k)
  • Generous Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Employee Assistance Program (EAP)
  • Tuition Assistance & Professional Development Program
  • Disclaimer :   Please note that the position you are applying for is part of a pipeline recruitment process. This means the role may not be immediately available but is expected to open in the near future. We are proactively seeking qualified candidates to ensure a prompt hiring process once the position becomes available. Your application will be retained for future consideration as openings arise, and we will reach out to you when the hiring process begins. Thank you for your interest and patience!

    Additional Information

    Citizant strives to be an employer of choice in the Washington metropolitan area. Citizant associates accept challenging and rewarding work and in return receive excellent compensation and benefits, as well as the opportunity for personal and professional development.

    Citizant is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

    Create a job alert for this search

    Credentialing Specialist • Phoenix, AZ, US

    Related jobs
    Assoc Residency Program Director

    Assoc Residency Program Director

    CommonSpirit Health • Phoenix, US
    Full-time
    The Internal Medicine Residency Associate Program Director (APD) will help coordinate curriculum development and evaluation, resident evaluation and remediation processes, residency recruitment, gr...Show more
    Last updated: 30+ days ago • Promoted
    California Licensed Behavioral Health Advocate

    California Licensed Behavioral Health Advocate

    VirtualVocations • Mesa, Arizona, United States
    Full-time
    A company is looking for a Behavioral Health Care Advocate - UM (Remote in CA).Key Responsibilities Oversee initial inpatient admission requests for psychiatric and chemical dependency patients ...Show more
    Last updated: 30+ days ago • Promoted
    Government Sales Associate

    Government Sales Associate

    VirtualVocations • Mesa, Arizona, United States
    Full-time
    A company is looking for a Product Sales Associate with experience in the Government sector.Key Responsibilities Optimize partner relationships and lead opportunity registrations for favorable ou...Show more
    Last updated: 1 day ago • Promoted
    North Carolina Licensed Behavioral Health Advocate

    North Carolina Licensed Behavioral Health Advocate

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Behavioral Health Care Advocate Utilization Management.Key Responsibilities Manage and administer behavioral health benefits for facility-based care Utilize clinical a...Show more
    Last updated: 30+ days ago • Promoted
    Interventional Radiology Tech

    Interventional Radiology Tech

    Phoenix Children's • Fountain Hills, AZ, United States of America
    Full-time
    This position performs radiographic procedures for interventional studies in specialized areas.This position receives supervision of work activities from the Mgr, Diagnostic Imaging and this positi...Show more
    Last updated: 7 days ago • Promoted
    Certified Diabetes Educator

    Certified Diabetes Educator

    Phoenix Children's • Maricopa, AZ, United States of America
    Full-time
    This position develops, implements, and evaluates proactive patient educational plans and programs to address patient care needs in accordance with established best practices, standards, requiremen...Show more
    Last updated: 7 days ago • Promoted
    Behavioral Health Support Staff

    Behavioral Health Support Staff

    Sevita • Glendale, AZ, US
    Full-time +1
    Sevita family, provides community-based services for individuals with intellectual and developmental disabilities.Here we believe every person has the right to live well, and everyone deserves to h...Show more
    Last updated: 30+ days ago • Promoted
    ObGyn

    ObGyn

    The Inline Group • Casa Grande, Arizona, US
    Full-time
    ObGyn physician employment in Arizona : The Inline Group -.Hours : Monday - Friday 8 am - 5 pm.Average Patients seen : 25 - 28. Call Schedule : Phone and Hospital Call.Compensation : Base Salary up to ...Show more
    Last updated: 30+ days ago • Promoted
    Florida Licensed Behavioral Health Director

    Florida Licensed Behavioral Health Director

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Senior Director, Behavioral Health Utilization Management.Key Responsibilities Leads and directs the behavioral health utilization management team to ensure appropriate...Show more
    Last updated: 4 days ago • Promoted
    Border Patrol Agent - Experienced - Recruitment Incentives

    Border Patrol Agent - Experienced - Recruitment Incentives

    U.S. Customs and Border Protection • Casa Grande, AZ, United States
    Full-time
    Border Patrol Agent (BPA) - Experienced (GL-9 GS-11).Check out these higher-salaried federal law enforcement opportunities with the U. Your current or prior law enforcement experience may qualify yo...Show more
    Last updated: 30+ days ago • Promoted
    Border Patrol Agent - Experienced - Up to 30k Sign On Bonus

    Border Patrol Agent - Experienced - Up to 30k Sign On Bonus

    U.S. Customs and Border Protection • Casa Grande, AZ, United States
    Full-time
    Border Patrol Agent (BPA) - Experienced (GL-9 GS-11).Check out these higher-salaried federal law enforcement opportunities with the U. Your current or prior law enforcement experience may qualify yo...Show more
    Last updated: 30+ days ago • Promoted
    Product Manager, Government Services

    Product Manager, Government Services

    VirtualVocations • Scottsdale, Arizona, United States
    Full-time
    A company is looking for a Product Manager, Government Services Products.Key Responsibilities Provide technical, analytical, and business support for Medicare, Medicaid, and Commercial products ...Show more
    Last updated: 3 days ago • Promoted
    Transition Order Specialist

    Transition Order Specialist

    VirtualVocations • Tempe, Arizona, United States
    Full-time
    A company is looking for a Transition Order Specialist responsible for reviewing, validating, and processing orders related to company acquisitions and payer transitions.Key Responsibilities Revi...Show more
    Last updated: 13 hours ago • Promoted • New!
    Colorado Licensed Behavioral Health Coordinator

    Colorado Licensed Behavioral Health Coordinator

    VirtualVocations • Glendale, Arizona, United States
    Full-time
    A company is looking for a Behavioral Health Utilization Management Clinical Coordinator.Key Responsibilities Process Behavioral Health and Substance Use Disorder authorizations within designated...Show more
    Last updated: 30+ days ago • Promoted
    Oklahoma Licensed Developmental Disabilities Specialist

    Oklahoma Licensed Developmental Disabilities Specialist

    VirtualVocations • Mesa, Arizona, United States
    Full-time
    A company is looking for a Developmental Disabilities Specialist (remote within Oklahoma).Key Responsibilities Conduct structured interviews and assessments to determine person-centered needs and...Show more
    Last updated: 30+ days ago • Promoted
    Senior Accounts Payable Specialist - Scottsdale AZ

    Senior Accounts Payable Specialist - Scottsdale AZ

    Vaco by Highspring • Maricopa, Arizona, United States
    Permanent
    Senior Accounts Payable Specialist who will be responsible for payments and controlling expenses by receiving, processing, verifying, and reconciling invoices. This role is a fully onsite position i...Show more
    Last updated: 22 days ago • Promoted
    Credentialing Specialist

    Credentialing Specialist

    Leading Healthcare Clinic of Goodyear • Mesa, AZ, US
    Full-time
    Leading MD’s operates full-service medical and behavioral health clinics along with providing care to twenty skilled nursing facilities in the Phoenix metropolitan area.Our Providers have dec...Show more
    Last updated: 30+ days ago • Promoted
    Director of Case Management / Behavioral Health Coordinator - Maricopa County, AZ

    Director of Case Management / Behavioral Health Coordinator - Maricopa County, AZ

    UnitedHealth Group • Phoenix, AZ, United States
    Full-time
    At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people ...Show more
    Last updated: 30+ days ago • Promoted