Director of Adult Outpatient ServicesJefferson Center • Wheat Ridge, CO, US
No longer accepting applications
Director of Adult Outpatient Services
Jefferson Center • Wheat Ridge, CO, US
30+ days ago
Job type
- Full-time
Job descriptionCommitment to ongoing knowledge acquisition of best practices. Knowledge base of service community, agencies and providers who work with adults with complex mental health needs. Initiative and skill in implementing system change and new program development for Adult Services and across the Center. Excellent customer services skills with staff, colleagues and administration at Jefferson Center, with consumers, in interactions with the public, with community partners and other organizations. Strength-based in approach to staff supervision, while helping staff to achieve Center expectations and maintaining accountability. Ability to envision issues systemically, while monitoring details and data in order to support operational effectiveness. Uses data to identify areas for change and proposes solutions in alignment with data. Creativity and ability to identify opportunities for development that benefit Jefferson Center and its consumers. Excellent communication skills at all levels. Strong leadership and collaboration skills. Excellent organizational skills; proven ability to manage multiple projects effectively. Computer skills such as proficiency utilizing e-mail, outlook, Microsoft applications, and ability to extract and manage data utilizing software technology such as Excel, EHR’s, dashboards, and pivot tables. Excellent follow through on assigned tasks. Administrative and budgetary responsibility and oversight of Adult Outpatient Services, community based collaborative programs at sites such as Tri-county Workforce, Red Rocks Community College, and other contracts and grant supported programs (Clear Creak JBBS, DOLA, Sr. Reach, School Based programs, etc). Responsibly manages staffing patterns and capacity needs. Promotes delivery of high-quality services in Adult Services and across the Center that reflects various levels of integration of mental health, substance use, and physical health needs of consumers. Supports and further develops the Phase Based Care model cross-team approach to treatment at designated sites and monitors outcomes. Promotes excellent access to services through oversight and coordination of Adult Services staff providing Intake and Same Day Access. Coordinates with other Network / Department Directors to ensure adequate capacity and excellent customer service. Site manager for Independence Outpatient office. Coordinates with the Administrative Support Leadership team to provide support to administrative front desk staff. Ensures strong customer service from support staff and all staff at site through leadership, modeling, coaching and facilitation of training as needed. Works closely with other Network / Department Directors, Senior Management and Executive Management regarding site identified staff needs, concerns, suggestions / input or opportunities for involvement and collaboration. Supports and recognizes clinical staff in achievement of excellent quality in clinical service provision as well as individualized work related goals. Provides administrative and strength-based, clinical supervision to Adult Outpatient Program Manager, Senior Services Manager, Mountain Services Manager, and Vocational Services Manager. Is ultimately responsible for the staff and interns supervised by the AOP Managers, Coordinators, and designated supervisors. Monitors and supports clinical staff to achieve productivity and performance goals (e.g. timeliness of billing / progress notes and other paperwork, consumer service hours, fee collections). Develops and manages to benchmarks for clinical staff (e.g. numbers of clients served, caseloads, productivity) as well as to clinical outcomes and data. Responds to needs in the community for behavioral and integrated health services, as identified, through mobilization of staff resources. Identifies staff training needs to support delivery of high quality treatment that demonstrates effective outcomes. Ensures that staff meet all mandatory training within expected timeframes. Monitors and manages clinical risk by providing regular, clinically informed supervision of managers and identified staff; reports high risk / problem cases to the Chief Operating Officer; helps staff identify risk factors and develop best practice approaches to care. Participates in supervision by coming prepared with an agenda. Reports high risk cases and high profile situations. Identifies system issues within Jefferson Center and the broader community and utilizes a problem solving approach as well as feedback. Attends supervision at times and intervals agreed upon with supervisor. Completes all mandatory training within expected timeframes. Promotes the financial sustainability of Adult Outpatient Services Network programs and Jefferson Center through assisting with grant applications / reports, obtaining and implementing contracts, providing excellent account management, promoting community collaboration, and identifying opportunities to develop other sources of revenue. Ensures that staff are trained and in compliance with requirements of regulatory agencies such as OBH and HCPF, and follow laws and statutes such as HIPPA, 27-10, Child and Elder Abuse and Duty to Warn reporting. Provide Oversight of Adult Outpatient Programs grant funded positions and programs; compliance with grant requirements, plans and budgets for sustainability beyond the grant term. Oversees major contracts pertaining to Adult Outpatient, such as RRCC, DOLA, DVR, OBH Supported Employment, and DRCOG contracts; regularly tracks financial status of contract billings and compliance with contract requirements. Monitors internal and external performance indicators such as but not restricted to : Medicaid penetration rate, timely admissions, length of time to first therapy service, no services within 60 / 90 days, caseload management reports, etc. Provides leadership and assistance to staff in order to help achieve benchmarks. Attends mandatory trainings and meetings at the Center and ensures the same from staff. Exhibits leadership, initiative, clear and timely communication, enthusiasm, strong customer service, flexibility, and spirit of cooperation in the work environment. Maintains effective interpersonal relations with consumers, peers, subordinates, upper management, visitors and the general public. Effectively responds to client / consumer needs and problems, initiates and maintains positive interactions, timely response to phone calls, pages, email and other requests. Represents the Center on community task forces, committees and projects as needed and agreed on with the Chief Operating Officer. Works cooperatively with other community agencies. Maintains high visibility in the community; maintains and builds upon community network. Is available by work or cell phone during working hours. Volunteers to work on Center committees and / or task forces. Attends and actively participates in various Leadership Committees and Meetings, including but not limited to, MHO, Senior Management, IOG, Annual Strategic Planning and ongoing Sub-Committees, Zero Suicide Core Team, Center Safety Committee, Vortex Committee, Quarterly Gilpin and Clear Creek Partner Meetings, and other meetings as agreed to with Chief Operating Officer. Jefferson Center pay is based on various factors including education level, licensure level, and years of relative experience. The salary range above is based on 1.0 FTE (full time equivalent) or 40 hours per week. Less than 40 hours / week will be prorated and adjusted to the appropriate FTE.
At Jefferson Center, it is our policy and our mission to be inclusive and mindful of the diversity of everyone who comes through our doors. We are passionate about building a community where mental health matters and equitable care is accessible to all races, ethnicities, abilities, socioeconomic statuses, ages, sexual orientations, gender expressions, religions, cultures, and languages.
The Director of Adult Outpatient Services will provide programmatic oversight and development for one of the largest clinical teams at Jefferson Center, including supervision of managers and identified staff in Adult Outpatient Services, Mountain Services, Senior Services, Vocational Services and the Adult Collaborative Care Clinic at all Center offices, including mountain co-locations and community based AOP roles. Coordination of services and resources for adult consumers including close collaboration with the Adult Intensive Services, Recovery Services, Navigation and Housing Services, and Commercial Services.
Education, Experience & Knowledge Required :
- Master’s or doctoral degree in social work or related field required.
- LCSW, LPC, LMFT, or LP required.
- At least five years of mental health treatment experience required.
- Strong skills in clinical and administrative supervision of staff, with at least two or more years of experience.
- Experience working with adults with mental illness, and their families.
- Experience in mental health evaluation, diagnostic assessment, crisis intervention and treatment.
Knowledge of integrated health services, co-occurring treatment, evidence-based and other effective treatment modalities for adults including : goal focused episode of care
outcome based measures such as PCOMS
group treatment
recovery and strengths-based practice
motivational interviewing
cognitive behavioral treatment
trauma informed treatment, and DBT.
Skills Required :
Essential Duties :
Other Duties :
Note : Employees are held accountable for all duties of this job. This job description is not intended to be an exhaustive list of all duties, responsibilities, or qualifications associated with the job.
Salary Range : $94,100 to $116,700
Additional Salary Information
Application Deadline : 9 / 30 / 2025. Review of applications will begin immediately.
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