Service Dispatch

Job Description

Job Description

Service Dispatcher / AdministratorJob Summary :

We are seeking a detail-oriented and highly organized Service Dispatcher / Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction.

Duties / Responsibilities :

• Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs.
• Manages / reviews work in progress daily and ensures timely completion of all planned maintenance service.
• Schedules, dispatches, and deploys staff, vehicles, and / or units based on communications / PMs received.
• Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks.
• Enters special requests and customer information into the system and assists with processing paperwork for completed service.
• Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs.
• Performs other duties as assigned.

Required Skills / Abilities :

Education and Experience :

Physical Requirements :