ServiceNow ITSM Lead Implementation - Jefferson City, MO (Hybrid)

LOOKING FOR LOCAL CANDIDATES ONLY.

Purpose :

Needs to enlist expertise to spearhead a modernization initiative aimed at upgrading their IT processes. This work involves transitioning from Cherwell ticketing system to ServiceNow Information Technology Service Management (ITSM) with a full implementation of Incident Management, Request Management, Change Management, Problem Management, and Knowledge Management for the Office of Administration. In addition, the State requires implementing an Identity Governance and Administration (IGA) solution to streamline and enhance provisioning, deprovisioning, and employee transfers for IT service operations. This will tie the already implemented Common Service Data Model (CMDB) to these processes.

Responsibilities : Analyze / Design :

• Review ServiceNow Process Design Documents, Architecture Diagrams and business requirements
• Validate key use cases and finalize design
• Review and recommend updates to documented requirements

Build :

Test :

Deploy :

Lead / Architect Requirements

Skills Matrix : Skill

Years of Experience Required

Required / Desired

Candidate Years of Experience

Note

Leading and managing ServiceNow projects

4+ years

Required

ITIL framework

2+ years

Required

ITSM

2+ years

Required

ServiceNow CSDM version 4.0 or higher framework

2+ years

Required

Certified ServiceNow CMA or CTA

Desired