Automotive Services Specialist

Automotive Services Specialist

This position manages an assigned territory across all states to identify, develop and maintain strategic relationships with automotive repair business partners for the Approved Auto Repair (AAR) program. The position examines Club approved facilities for compliance with Club Standards and Criteria, contractual obligations and expectations. In addition, the position processes the necessary documents related to inspection of said facilities in compliance with all applicable Club policies and procedures. This position demonstrates leadership in coordinating with owners, managers, service and technical staff of AAR facilities on implementation of policies and procedures that ensure high quality, as well as accurate and complete diagnosis and repair of members vehicles in compliance with AAA Automotive Quality Standards.

Responsibilities :

Perform and analyze bimonthly and annual inspections of AAR facilities in all states to ensure Club Standards and Criteria are followed. Meet with facility owners, managers and service personnel on proper repair procedures and documentation requirements when dealing with Club members.

Research complex issues between members and AAR facilities regarding accuracy of diagnosis, repair quality, cost of repairs and authorization issues related to the repair of the members vehicles.

Launch all new value added benefits programs and maintain existing programs in their assigned territories.

Collaborate with facility management regarding marketing and cobranding of facilities, including proper use of the AAR logo in facility advertisements and promotions, on business cards and invoices, etc. to ensure compliance with Club standards and maximize exposure of facility to members.

Requirements :

Minimum 7 years comprehensive, hands-on experience in the automobile repair industry, including the diagnosis and repair of automobiles, customer relations, shop management and dispute resolution strongly preferred.

Automotive Service Excellence (ASE) Master Automobile Technician Certification required.

"L1 Advanced Engine Performance" Certification preferred.

Must have a comprehensive understanding of modern automotive technology, theory and principles.

Must have moderate proficiency in using modern desktop computer operating systems and applications, including Microsoft Office (Outlook, Word, and Excel).

Advanced communication skills required, both written and oral.

Valid Driver License, acceptable Department of Motor Vehicle record and minimum limits of automobile liability insurance required.

Remarkable benefits :

Health coverage for medical, dental, vision

401(K) saving plan with company match AND Pension

Tuition assistance

PTO for community volunteer programs

Wellness program

Employee discounts (membership, insurance, travel, entertainment, services and more!)

Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members. When we embrace our diversity we win. All of Us! With our national brand recognition, long-standing reputation since 1902, and constantly growing membership, we are seeking career-minded, service-driven professionals to join our team.

"Through dedicated employees we proudly deliver legendary service and beneficial products that provide members peace of mind and value.

AAA is an Equal Opportunity Employer