Customer Service RepresentativeInsight Global • Neenah, WI, US
Customer Service Representative
Insight Global • Neenah, WI, US
30+ days ago
Job type
- Full-time
Job descriptionOne and done 1-hour onsite interview with the Customer Care team 2-week classroom (8-4 : 30pm) - MUST BE ABLE TO ATTEND THIS!! 3-week side by side with subject matter expert 2 months of "nesting" to make sure they are very comfortable in the role Monday (busiest day) : 9 : 30-7pm Tues-Thurs : 10 : 30-7pm Friday : 10 : 30-6pm NO WEEKEND HOURS Two 15 min breaks, 30-min lunch every day Want people in CSR role for 9-12 months before movement, but committed to promoting within Would need to get licensed, but people move into quality, claims, sales, or underwriting - possibilities are endless! "Dress for your day" - casual but appropriate Possesses a high school diploma or general education degree (GED) Displays a high level of confidence, enthusiasm about major milestones, and a positive attitude with the desire to succeed and exceed customer expectations Excels in accuracy, quality, and team collaboration Embraces change, maintains a positive work environment, and actively engages in an ongoing learning culture Demonstrate an ability to display patience, empathy, and active listening skills Proficiency in typing, Microsoft Office suite, and navigating multiple systems and screens simultaneously A passion for jewelry Previous customer service experience Provide excellent customer service by demonstrating in-depth knowledge of our client and its products with the goal of outshining the competition with amazing customer care. Responds to omnichannel requests, providing support to customers, jewelers, and agents. Assists customers, jewelers and agents with inquiries, updates, and claim filing, ensuring accurate and timely resolution. Listen actively to customers to identify their needs and aim for first-call resolution. Utilize dual screens and multiple programs efficiently. Maintains consistency in adhering to all customer service performance metrics. Has a drive to meet goals and continuous professional growth. We develop employees to excel in the company with the goal of promoting within. Opportunity for additional project work. Regular attendance, punctuality, and adherence to agreed-upon schedule are conditions of employment.
Job Description
Job Description
Position : Customer Service Representative
Location : Neenah, WI – ONSITE
- 24 Jewelers Park Dr, Neenah, WI 54956
Duration : 3-month C2H
Pay Rate : About $16 / hr
Interview Process :
Training Program :
Hours :
Path for Growth :
Dress code :
Must Haves :
Plusses :
Day to Day :
Insight Global is seeking a Customer Service Representative for our client - leading insurer, risk advisor, and technology provider for the jewelry industry. The location of this position is based out of our clients Neenah, WI office. After a training period and performance expectations are met this role has the option to transition to a hybrid model. Responsibilities include :
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Customer Service Representative • Neenah, WI, US
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