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Customer Service Representative

Customer Service Representative

XPOAnn Arbor, MI, United States
14 days ago
Job type
  • Full-time
Job description

What you’ll need to succeed as a Customer Service Representative at XPO

Minimum qualifications :

  • 2 years of customer service experience
  • Strong computer, typing and 10-key skills
  • Experience with Microsoft Office
  • Available to work a variety of shifts, including days, evenings, nights and weekends

Preferred qualifications :

  • Transportation experience
  • Excellent verbal and written communication skills

    • About the Customer Service Representative job

    Pay, benefits and more :

  • Full health insurance benefits on day one
  • Life and disability insurance
  • Earn up to 13 days PTO your first year
  • 9 paid company holidays
  • 401(k) option with company match
  • Education assistance

    • What you’ll do on a typical day :

  • Order stock and any immediate part needs and reconcile special order parts
  • Conduct inventory process such as cycle counts, reconcile and control
  • Assist mechanics with parts and supplies for the shop and equipment
  • Perform general clerical duties as assigned, including answering and directing phone calls, filing, data entry and billing and responding to emails
  • Check parts for delivery accuracy, check-in parts and store appropriately
  • Process invoices by correcting any issues and submitting for payment as well as communicating payment updates
  • Check and reconcile reserve parts and non-moving parts on a monthly basis
  • Ensure parts room is clean and organized
  • Reconcile and address warranty items
  • Proactively identify orders that are in jeopardy of falling outside of planned events
  • Escalate issues as appropriate and notify the customer of orders that are in jeopardy of incurring assessorial costs and offer alternative solutions
  • Coordinate requests for service recovery, diversions and special handling

    • Customer Service Representatives are required to :

  • Walk and / or stand for extended periods on a loading dock that is not climate-controlled and may be slippery

    • About XPO

    XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.

    We are proud to be an Equal Opportunity / Affirmative Action employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.

    All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.

    The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.

    Review XPO's candidate privacy statement

    here