Talent.com
Experience Center Supervisor
Experience Center SupervisorNYC Staffing • New York, NY, US
Experience Center Supervisor

Experience Center Supervisor

NYC Staffing • New York, NY, US
1 day ago
Job type
  • Full-time
Job description

Experience Center Supervisor

Are you passionate about creating exceptional customer experiences and driving business growth? Lutron is seeking a dynamic Experience Center Supervisor to lead our Experience Center operations. In this role, you'll own the full lifecycle of the Center's performancedriving traffic, supporting sales, managing operations, and delivering unforgettable customer interactions.

Responsibilities

Drive Activation & Engagement

  • Partner with sales teams, reps, and dealers to understand market needs and drive traffic to the Center.
  • Plan and execute impactful events tailored to your region.
  • Identify and engage new customer segments to expand reach.
  • Set and achieve measurable goals to support brand growth.

Create Exceptional Visitor Experiences

  • Conduct high-impact meetings and product demonstrations.
  • Prepare thoroughly for each customer visit to exceed expectations.
  • Maintain a deep understanding of Lutron's product portfolio and tailor messaging to diverse audiences.
  • Support in-person trainings and specification trips in collaboration with the Lutron Certified Installer (LCI) team.
  • Maintain a World-Class Facility

  • Ensure the Center reflects Lutron's brand excellence.
  • Manage budgets and coordinate with project teams for updates and improvements.
  • Serve as the on-site lead for all facility-related initiatives.
  • Use Insights to Elevate Impact

  • Track all customer interactions and events in Salesforce.
  • Collect and analyze visitor data to inform strategy.
  • Report actionable insights to leadership and contribute to cross-center initiatives.
  • Achieve Center Performance Metrics

    Qualifications

  • Bachelor's Degree required with a minimum, cumulative GPA of 3.00.
  • Proven experience in customer engagement, sales support, or experience center management.
  • 4+ years of previous experience in lighting control, architectural design, lighting design, interior design, or a related industry.
  • Proven organizational and communication skills.
  • Ability to manage multiple priorities and meet deadlines.
  • Passion for technology, design, and delivering premium experiences.
  • Familiarity with CRM tools (e.g., Salesforce) is a plus.
  • Starting pay : $85,000 to $120,000 per year; Lutron's employee benefits include 401k match, health, dental, and life insurance, paid vacation (amount based on tenure with the company), flexible spending accounts, and tuition reimbursement programs.

    Lutron Electronics' position as the worldwide leader in innovative lighting control and shading solutions has enabled consistent, annual growth. Our company has cultivated a reputation of unsurpassed quality, a broad range of technologies and product offerings, and a strong commitment to servicing our worldwide customers. This has allowed the company to invest in developing new technologies and services, expand our technical capabilities and global presence, and to find and retain the best talent. Build your career with Lutron where you will enjoy competitive compensation and benefits while exploring many options for continued growth and education. Make a difference every day in our dynamic, people-centric, technology-driven organization.

    Lutron Electronics is an Equal Opportunity - Affirmative Action - Employer. We welcome qualified, motivated applicants regardless of race, color, religion, sex, national origin, age, disability, or genetics.

    Create a job alert for this search

    Center Supervisor • New York, NY, US

    Related jobs
    Front-End Supervisor : Customer Experience Lead

    Front-End Supervisor : Customer Experience Lead

    Bealls Outlet • New York, NY, United States
    Full-time
    A retail company in New York is seeking a Front End Supervisor to oversee cashiers and front-end staff.This role involves ensuring excellent customer service, training employees, and handling compl...Show more
    Last updated: 2 hours ago • Promoted • New!
    Per Diem Shift Supervisor, The Gathering Place Drop-In Center

    Per Diem Shift Supervisor, The Gathering Place Drop-In Center

    CAMBA • Brooklyn, NY, US
    Permanent
    Quick Apply
    CAMBA is a community of staff, volunteers, clients, donors, neighbors and partners who work together to build an inclusive New York City, where all children and adults have access to the resources ...Show more
    Last updated: 30+ days ago
    Store Supervisor

    Store Supervisor

    Sears • Middletown, NJ, US
    Full-time
    Sears Holdings Corporation is a leading integrated retailer with almost 2,500 full-line and specialty retail stores in the United States and Canada and the home of Shop Your Way, a social shopping ...Show more
    Last updated: 30+ days ago • Promoted
    Shift Supervisor- Parkside Haven

    Shift Supervisor- Parkside Haven

    Westhab • Bronx, NY, US
    Full-time
    Perform responsible work involving a variety of specialized assignments in a homeless family (with children) shelter; does related work as required. Shift Supervisor reports to the Security Manager....Show more
    Last updated: 30+ days ago • Promoted
    Customer Experience Coor

    Customer Experience Coor

    TJX • New York, NY, US
    Full-time
    At TJX Companies, every day brings new opportunities for growth, exploration, and achievement.You'll be part of our vibrant team that embraces diversity, fosters collaboration, and prioritizes your...Show more
    Last updated: 30+ days ago • Promoted
    Shift Lead

    Shift Lead

    Walgreens • Eatontown, NJ, US
    Full-time
    Opens and closes the store in the absence of store management, including all required systems start-ups, required cash handling, and ensuring the floor and stock room are ready for the business day...Show more
    Last updated: 30+ days ago • Promoted
    Security Operations Center Supervisor

    Security Operations Center Supervisor

    Constellis • New York, NY, US
    Full-time
    Security Operations Center Supervisor.Joining Triple Canopy in this role allows you to leverage your expertise to help detect and prevent acts of violence against a corporation's Security Operation...Show more
    Last updated: 30+ days ago • Promoted
    Shift Supervisor

    Shift Supervisor

    Camp Bow Wow • Nanuet, New York, United States
    Part-time
    Quick Apply
    We are looking to add fun, high-energy team members who want to become BFFs with dogs every day!.This job requires full devotion to the care of our Campers (dogs) and our fellow team members & ...Show more
    Last updated: 30+ days ago
    Supervisor, Call Center

    Supervisor, Call Center

    Salem Hospital NSMC • New York, NY, US
    Full-time
    Neurology Contact Center Supervisor.The Neurology Contact Center Supervisor is an essential leadership role responsible for managing a group of remote specialty schedulers to maintain a high standa...Show more
    Last updated: 20 days ago • Promoted
    Supervisor F&B

    Supervisor F&B

    Tapestry • Asbury Park, NJ, US
    Full-time
    Coach is a global fashion house founded in New York in 1941.Inspired by the vision of Creative Director Stuart Vevers and the inclusive and courageous spirit of our hometown, we make beautiful thin...Show more
    Last updated: 20 days ago • Promoted
    Center Director

    Center Director

    Amsurg Corp • Oakhurst, NJ, US
    Full-time
    The Center's management company, AMSURG is a nationally recognized leader in the strategic and operational management of ambulatory surgery centers with medical specialties ranging from gastroenter...Show more
    Last updated: 27 days ago • Promoted
    Manager Duty Customer Experience - Long Island City, NY

    Manager Duty Customer Experience - Long Island City, NY

    VetJobs • Long Island City, NY, US
    Full-time
    Manager Duty Customer Experience - Long Island City, NY.Attention Military Affiliated Job Seekers.Our organization works with partner companies to source qualified talent for their open roles.The f...Show more
    Last updated: 11 days ago • Promoted
    Experience Manager

    Experience Manager

    Tier1usa • New York, NY, United States
    Full-time
    Address 532 Neptune Ave, Brooklyn, NY 11224, USA.LIVunLtd is looking for a Guest Experience Manager to join our growing team in New York, New York. As the Guest Experience Manager you will work at o...Show more
    Last updated: 22 days ago • Promoted
    Supervisor, Contact Center

    Supervisor, Contact Center

    BECU • Staten Island, NY, US
    Full-time
    Is it surprising to hear that a financial institution of 1.Our "people helping people" philosophy has guided us since 1935, driving our deep commitment to serving our members, communities, and each...Show more
    Last updated: 7 days ago • Promoted
    New York Customer Welcome Center Technical Program Experience Lead

    New York Customer Welcome Center Technical Program Experience Lead

    NYC Staffing • New York, NY, US
    Full-time
    Customer Experience Program Leader.The Customer Welcome Centers (CWCs) are the epicenter of HP's Executive Engagement Strategy. We are looking for a passionate leader to join our Customer Experience...Show more
    Last updated: 12 days ago • Promoted
    Customer Experience Operations Manager

    Customer Experience Operations Manager

    Swish Breaks • New York, NY, United States
    Full-time
    Customer Experience Operations Manager.Customer Experience / Operations / Product.Swish Breaks is the fastest-growing sports entertainment and live shopping company built by a team of passionate sp...Show more
    Last updated: 8 days ago • Promoted
    Supervisor - Earn Up to $37 / hr

    Supervisor - Earn Up to $37 / hr

    TradeJobsWorkforce • 10704 Yonkers, NY, US
    Full-time
    Job Overview Serve as retail floor supervisor with shift responsibility for employees, floor merchandising, security and revenue integrity Oversee retail floor employees Report to a senior manager...Show more
    Last updated: 30+ days ago • Promoted
    Supervisor III (Call Center Experience Strongly Preferred) - FPA Access Center

    Supervisor III (Call Center Experience Strongly Preferred) - FPA Access Center

    Mount Sinai Hospital • New York, NY, US
    Full-time
    In the Supervisor III role within the FPA Access Center, you will be responsible for exemplifying patient experience while interacting with patients and visitors over the telephone and other commun...Show more
    Last updated: 30+ days ago • Promoted