Desktop Support Technician
ShiftCode AnalyticsBrentwood, TN, United States21 hours ago
Job type
- Full-time
Job descriptionEducation : A high school diploma or equivalent is typically required; an associate's or bachelor's degree in IT or a related field is preferred. Technical Skills : Proficiency in operating systems (Windows, macOS), office productivity software, and basic networking concepts. Problem-Solving : Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues. Communication : Excellent verbal and written communication skills to interact with users and document support activities. Experience : Previous experience in a helpdesk or technical support role is advantageous. Certifications : Relevant certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation are beneficial.
Interview : Video
Visa : USC, GC
This is onsite from day-1 ( Need only local candidates )
Description : Job Description :
Key Responsibilities :
- Technical Support : Provide first-level technical support to end-users by diagnosing and resolving hardware, software, and network issues.
- Ticket Management : Log, track, and manage support requests using a ticketing system, ensuring timely resolution and communication with users.
- Troubleshooting : Identify and troubleshoot technical problems, escalating complex issues to higher-level support teams when necessary.
- User Assistance : Assist users with software installations, configurations, and updates, as well as provide guidance on IT policies and procedures.
- Documentation : Maintain accurate records of support activities, solutions, and user interactions for future reference and reporting.
- Customer Service : Deliver excellent customer service by maintaining a professional and helpful demeanor, ensuring user satisfaction.
Qualifications :
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Desktop Support Technician • Brentwood, TN, United States
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