Associate Director, Field Medical CRM Optimization

Associate Director, Field Medical CRM Optimization

Johnson & Johnson Innovative Medicine is recruiting for an Associate Director, Field Medical CRM Optimization in Titusville, NJ.

Our expertise in Innovative Medicine is informed and inspired by patients, whose insights fuel our science-based advancements. Visionaries like you work on teams that save lives by developing the medicines of tomorrow. Join us in developing treatments, finding cures, and pioneering the path from lab to life while championing patients every step of the way.

The Associate Director, Field Medical CRM Optimization, reporting to the Director CRM and OmniChannel Optimization, is responsible for delivering CRM, Reporting & Analytics, Veeva Link, and Omnichannel capabilities for the US field-based medical teams. This position will partner with various functions including Field Medical leadership, Operations, AI Platforms, and IT to prioritize, design, and implement solutions. The ability to independently manage multiple deliverables and shifting priorities with strong skills in project management, collaboration, and communication across multiple functions will be key factors for success.

Key responsibilities include :

• Develop and execute roadmaps for the advancement of CRM, Veeva Link / HCP Universe, MSL OnDemand and other related capabilities.
• Core participant in Omnichannel Program to gather requirements, recommend leveraging of existing solutions and determine best course for development of new solutions, including next-gen CRM projects.
• Clearly articulate and shape business processes and requirements, working with JJT and business partners to implement. Identify and oversee the resolution of any potential issues impacting systems or business functions.
• Manage partnerships with IT counterparts to ensure timely delivery of system changes with high attention to quality and user experience. Perform and oversee testing to ensure successful launch of capabilities. Manage and execute administrative changes to systems such as product catalog changes, topics, key messages, profiling surveys, etc.
• Leverage and integrate external data and advanced analytics to facilitate Account Planning, Capacity Planning and Segmentation activities. Serve as lead on Account Management and Profiling projects.
• Lead ongoing support and training programs for Field Medical tools, including ongoing and new hire training. Oversee issue escalation and ensure adequate support processes are in place to minimize disruption and drive adoption.
• Partner with Engagement.AI and JJT teams to shape and deliver field alignment changes, including expansions and standing up new divisions.
• Develop and execute innovative approaches using new or existing processes and solutions. Works with business owners to present new ideas to drive business efficiency and effectiveness.

Required skills and experience include :

This position is in Titusville, NJ, and follows a hybrid schedule of three days in the office and two days remotely per week. Remote work arrangement is possible for this position. The position will require minimal domestic travel on an ad hoc basis.

Johnson & Johnson is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protected veteran status or other characteristics protected by federal, state or local law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

The anticipated base pay range for this position is : $120,000-$207,000. Employees and / or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs : medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance. Employees are eligible for the following time off benefits : Vacation 120 hours per calendar year Sick time - 40 hours per calendar year; for employees who reside in the State of Washington 56 hours per calendar year Holiday pay, including Floating Holidays 13 days per calendar year Work, Personal and Family Time - up to 40 hours per calendar year Parental Leave 480 hours within one year of the birth / adoption / foster care of a child Condolence Leave 30 days for an immediate family member : 5 days for an extended family member Caregiver Leave 10 days Volunteer Leave 4 days Military Spouse Time-Off 80 hours.