Customer Service Representative III - US

Customer Service Representative III - US

Lansing, MI

12+ Month Contract

Pay : 20 / hr, W 2

Shift Hours- 8 : 00 am - 4 : 30 pm (30 minute unpaid lunch)

GENERAL PURPOSE : Supports sales team, manages the production workflow, and interacts closely with customers. Supports department by tracking, investigating, and reporting sales information and resolving problems. Maintain complete customer history information.

ESSENTIAL JOB FUNCTIONS :

• Supports sales force with information and metric sharing and customer support.
• Updates managers by consolidating, analyzing, and forwarding daily action summaries.
• Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information, and answering questions.
• Provides sales vs. projection results by preparing and forwarding sales tracking reports.
• Maintains customer database by inputting customer profiles.
• Prepares and distributes monthly reports.
• Prepares sales presentations by compiling and analyzing data; and developing presentation formats and creating materials.
• Calls customers and / or Reps to get answers to questions on orders.
• Directly enters order and verifies orders with every customer contact.
• Verifies and / or updates all customer records with every customer contact and / or order entered.
• Enters and / or receives a form of payment with every order initiated.
• Processes / enters all assigned orders received through various means and achieves target productivity goals for orders entered.
• Utilizes credit card program to authorize payment on appropriate orders.
• Verifies each order entered for correct information.
• Resolves order and inventory problems by investigating data and history, identifying alternate means for filling orders, and notifying managers and customers.
• Prints and assembles orders immediately after entry within given guidelines.
• Communicates customer complaints or inquires to appropriate person to achieve customer resolution in a timely manner, including writing credits when needed.
• Communicates in a timely manner to other areas with regards to questions on orders.
• Meets target monthly and yearly metric guidelines for production and accuracy.
• Assists customers at the request of or in the absence of sales.
• Follows all required guidelines and procedural expectations throughout the supply chain as established.
• Distributes orders in a timely manner within established guidelines.
• Backs up other areas of Customer Service as needed.
• Performs other job duties, as assigned.

QUALIFICATIONS :

PHYSICAL DEMANDS :

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.

Employee is required to : sit, stand, walk, talk, see, and hear.