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Investor Services Associate

Investor Services Associate

ROCKEFELLER CAPITAL MANAGEMENTStamford, CT, US
30+ days ago
Job type
  • Full-time
Job description

Rockefeller Capital Management

Rockefeller Capital Management was established in 2018 as a leading independent financial advisory services firm. Originally founded in 1882 as the family office of John D. Rockefeller, the Firm has evolved to offer strategic advice to ultra- and high-net-worth individuals and families, institutions, and corporations from offices in 30 markets throughout the United States, as well as an office in London. The Firm oversees $151 billion in client assets as of December 31, 2024.

Position

We are seeking a detail-oriented and client-focused Investor Services Associate to join our growing team. This role is ideal for professionals with 24 years of experience in investor relations, fund operations, or client servicing within the asset management or hedge fund industry. You'll play a key role in supporting investor onboarding, communications, reporting, and operational excellence across our fund platform.

Responsibilities

  • Investor Onboarding & Documentation

Manage subscription / redemption processes and KYC / AML documentation.

  • Coordinate with legal, compliance, and fund administrators to ensure smooth onboarding.
  • Client Communications

    • Primary point of contact for investor inquiries, due diligence documentation, questionnaires and requests for proposals.

  • Prepare and distribute investor communications, including capital activity notices, statements, and fund updates.
  • Reporting & Data Management

    • Assist in communicating monthly / quarterly investor reports and performance metrics.

  • Maintain accurate investor records and CRM systems.
  • Database management to ensure timely updates.
  • Operational Support

    • Liaise with fund administrators and custodians to reconcile capital flows and investor balances.

  • Support audit and regulatory reporting processes.
  • Process Improvement

    • Identify and implement enhancements to investor servicing workflows and documentation standards.

    Qualifications

  • 24 years of experience in investor services, fund operations, or client servicing.
  • Strong understanding of fund structures (hedge, private equity, or mutual funds).
  • Familiarity with AML / KYC requirements and subscription / redemption processes.
  • Excellent communication and interpersonal skills.
  • Proficiency in Excel; experience with CRM systems and fund admin portals is a plus.
  • Familiarity with eVestment, Morningstar, Preqin, Factset, and broad databases a plus.
  • Bachelor's degree in finance, business, or related field.

    • Skills

  • Process oriented and systematic in approach - high level of discipline and attention to detail.
  • High integrity and strong work ethic with strong personal and professional values.
  • Compelling, influential, and collaborative approach strong team player who works well across divisions and understands the importance of being responsive.
  • Motivated by building businesses and working as part of a small team, in an entrepreneurial setting must be hands on by nature to operate in a lean, boutique firm environment.

    • Disclosure

    Rockefeller & Co. LLC, Rockefeller Financial LLC, Rockefeller Trust Company, N.A., The Rockefeller Trust Company (Delaware), Rockefeller Financial Services, Inc. and all other subsidiaries of Rockefeller Capital Management L.P. (individually and collectively, "Rockefeller") is an equal opportunity employer and does not discriminate on the basis of race, religion, sex, gender, sexual orientation, gender identity or expression, national origin, citizenship, age, military or veteran status, marital or partnership status, caregiver status, legally recognized disability, or any other basis protected by applicable federal, state or local law ("protected characteristics").

    Rockefeller Capital Management participates in the E-Verify program in certain locations, as required by law.

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    Associate • Stamford, CT, US