Talent.com
Vertex Tax System Production Support Service Engineer
Vertex Tax System Production Support Service EngineerLorven technologies • United States
Vertex Tax System Production Support Service Engineer

Vertex Tax System Production Support Service Engineer

Lorven technologies • United States
5 days ago
Job type
  • Full-time
  • Quick Apply
Job description

Role : Vertex Tax System Production Support Service Engineer

Location : Remote

Fulltime

Must Skills : Vertex, Tax, ERP, Sales.

Job description : Functional Support :

  • Apply expertise in Indirect Taxation including Sales & Use Tax, VAT, GST, and Withholding Tax across different jurisdictions.
  • Maintain and troubleshoot Vertex Tax Calculation Rules, Tax Jurisdictions, and Product Taxability Assignments.
  • Support ERP integrations with Vertex (e.g., Oracle Fusion and internal systems).
  • Ensure accuracy of tax rates, exemptions, and tax determinations.
  • Manage Tax Configuration, Tax Categories, and Exemption Certificates within Vertex.
  • Support Tax Reporting and Compliance, including generating reports for tax filing and audit purposes.
  • Handle Tax Accruals and Reconciliations to ensure General Ledger accuracy.
  • Receive, analyze, and prioritize related support tickets.
  • Provide timely solutions to users.
  • Document resolution steps and knowledge base articles.
  • Support system upgrades and patches.
  • Monitor system performances and recommend improvements.

Technical Operations

  • Perform SQL & Data Analysis by querying ERP and Vertex databases for tax calculations, transaction history, and reconciliation.
  • Troubleshoot ERP-Vertex integration issues including debugging tax calculation problems, missing tax rates, and incorrect invoice tax postings.
  • Maintain API Data Feeds including Vertex API calls, REST / SOAP integrations, and data flow between Vertex and ERP systems.
  • Implement Performance Optimization by identifying slow queries, resolving batch processing issues, and improving tax data loads.
  • Support FBDI & ADFdi usage for importing and updating tax rates, transactions, and exemption certificates in Oracle Fusion.

    • Compliance & Reporting

  • Support Tax Reporting for Compliance (Sales & Use Tax, VAT / GST Returns, Withholding Tax Reports, 1099 / 1042 forms, etc.).
  • Assist in SOX Audits, ensuring controls, documentation, and approvals are in place for tax processes.
  • Reconcile tax liabilities in Vertex vs. ERP tax subledger vs. GL postings.
  • Prepare and validate audit-ready tax reports for external and internal audits.
  • Ensure compliance with Vertex Tax Engine updates (new tax rates, regulatory changes, etc.).

    • Operational Support

  • Utilize Vertex Support Website (MyVertex) for issue resolution.
  • Create and manage support tickets.
  • Access Vertex Knowledge Base, Release Notes, and Patches.
  • Follow up on issue resolutions and track service requests.
  • Test tax rate updates and system upgrades.
  • Coordinate regression testing for ERP and Vertex quarterly updates.
  • Assist accounting, tax, and finance teams with Vertex-related issues.
  • Document troubleshooting steps and best practices for tax processing.

    • Required Qualifications

  • Strong understanding of indirect taxation (Sales & Use Tax, VAT, GST, Withholding Tax).
  • 5+ years' experience with Vertex tax systems and ERP integrations.
  • Knowledge of tax calculation rules, jurisdictions, and product taxability assignments.
  • Proficiency in SQL and data analysis.
  • Experience troubleshooting API integrations and data feeds.
  • Understanding of tax compliance reporting requirements.
  • Familiarity with SOX audit requirements for tax processes.
  • Experience with FBDI & ADFdi for data imports and updates.
  • Strong problem-solving skills for complex tax calculation issues.
  • Ability to document and communicate technical solutions effectively.
    • Create a job alert for this search

    Production Support • United States