Talent.com
Care Team Member
Care Team MemberSol Mental Health • West Mclean, VA, US
Care Team Member

Care Team Member

Sol Mental Health • West Mclean, VA, US
15 hours ago
Job type
  • Full-time
Job description

Care Team Member

At SOL Mental Health, we're redefining what's possible in mental healthcare, and that starts with exceptional people like you. As an early-phase organization with ambitious goals, we offer something rare : the chance to truly own your function and make a lasting impact on an industry that desperately needs innovation.

We understand that exceptional mental healthcare requires more than just talented clinicians. It demands a foundation of operational excellence, innovative thinking, and robust support systemsareas where your expertise becomes invaluable.

At SOL, you'll find :

  • True ownership opportunities in a growing organization where your ideas can become organizational standards.
  • Direct access to passionate executive leadership committed to building both an exceptional service and an exceptional workplace.
  • Career development pathways that evolve as we grow, with opportunities emerging faster than in established organizations.
  • Cross-functional collaboration that exposes you to multiple aspects of healthcare innovation and practice management.

Why Building Something New Matters

Building a leading mental health practice is challengingwe don't pretend otherwise. But when passionate professionals unite under a common mission, exceptional things happen. Your contributions at SOL won't disappear into the machinery of a large organization; they'll visibly shape our practices, culture, and success.

Essential Duties and Responsibilities :

  • Answer phones and greet all patients with a warm and welcoming attitude.
  • Efficiently check patients in; confirm necessary forms are complete.
  • Schedule existing patients ensuring compliance with practice procedures and protocols.
  • Review, understand and collect patient copays and balances.
  • Triage and escalate patient concerns to clinical and practice leadership appropriately.
  • Provide support to clinical teams including; schedule changes / follow-up, patient discharge process and retention / reactivation.
  • Proactively manage the daily / weekly scheduling activities including : phone calls, email inquiries, general logistics, etc. Maintain accurate schedules and notes in our electronic health record (EHR).
  • Complete insurance verifications.
  • Responsible for the end of day process (TBD).
  • Ensure all intake paperwork is accurately completed and co-pays are collected before the patient meets with the clinician.
  • Work extensively within the Company's electronic health record (EHR) to manage client and clinician workflow, scheduling activities, billing initiatives, and other practice management functions.
  • Communicate timely and professionally with patients regarding any services required.
  • Provide outstanding customer service to all including patients, co-workers, referrals and vendors. We want to be known for our outstanding service and this position leads the way.
  • Ensure that charge capture and other related data are accurate and submitted in a timely manner by means of the designated reporting system.
  • Build a rapport with patient and / or patient's family and referring providers to ensure support is provided.
  • Along with Practice Manager, manage and support the patient journey and patient engagement.
  • Ensure compliance with all policies and procedures in accordance with State and Federal Regulations for client care and services (HIPAA, CMS, OSHA, or other governing agencies)
  • Be a champion of Sol Mental Health; represent the organization with pride in all interactions with internal and external stakeholders.
  • Positively contribute to the team and company culture, leading with empathy and a team-player mindset
  • Meet productivity metrics / goals.
  • All other duties as assigned.
  • Job Requirements & Skills :

  • Serving others must excite and light a fire within you - you couldn't imagine operating any other way.
  • Experience working within a physician practice or healthcare services is preferred. Working knowledge of insurance plans; group health, HMO, PPO, etc is helpful
  • High level of professionalism in all aspects of work; especially in all communications internally and externally
  • Able to effectively manage difficult situations and de-escalate issues that arise.
  • Ability to interact and work professionally and effectively with a diverse population
  • Highly organized and able to juggle many tasks at once
  • Strong working knowledge of Microsoft office products and ability to learn clinic operations technology systems
  • Ability to interpret, adapt and apply guidelines and procedures
  • Strong work ethic, passionate and enthusiastic personality with a high degree of integrity, humility, and a positive attitude
  • Physical Requirements :

  • Prolonged periods of sitting at a desk and working on a computer.
  • Must be able effectively communicate over the phone.
  • Must be able to lift up to 15 pounds at times.
  • Please note that this position will work out of our Tysons, VA location.

    We do things differently at SOL. Our values guide everything we do : We lead with heart We look for good in others We strengthen each other We strive for excellence We break new ground

    If you're looking for a team that values your expertise, supports your growth, and empowers you to make an impact, we'd love to connect. Join us in shaping the future of mental health care.

    At SOL Mental Health, we believe that diversity and inclusion are essential to fulfilling our mission. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute. We actively seek candidates from diverse backgrounds and experiences, and we ensure equitable hiring practices throughout our recruitment process. SOL Mental Health is proud to be an equal opportunity employer and encourages applicants from all walks of life to apply.

    Create a job alert for this search

    Team Member • West Mclean, VA, US

    Related jobs
    Travel Occupational Therapist - $1,932 per week

    Travel Occupational Therapist - $1,932 per week

    MedPro Healthcare Allied Staffing • Walkersville, MD, United States
    Full-time
    MedPro Healthcare Allied Staffing is seeking a travel Occupational Therapist for a travel job in Walkersville, Maryland.Job Description & Requirements. Joint Commission-certified staffing agency, is...Show more
    Last updated: 30+ days ago • Promoted
    Therapy - OT

    Therapy - OT

    Annandale Healthcare Center • Annandale, VA, United States
    Full-time
    Pay ranges are calculated using gross pay and do not account for potential PTO requests or facility closures.Traveler Benefits : Weekly Stipends. $750 Referral Bonus; Medical, Dental, Vision; HSA & ...Show more
    Last updated: 8 hours ago • Promoted • New!
    Travel Cath Lab Technologist - $2,667 per week

    Travel Cath Lab Technologist - $2,667 per week

    Travel Nurses, Inc. • Frederick, MD, United States
    Full-time
    Cath Lab Technologist for a travel job in Frederick, Maryland.Job Description & Requirements.Pay package is based on 8 hour shifts and 40 hours per week (subject to confirmation) with tax-free stip...Show more
    Last updated: 29 days ago • Promoted
    Patient Care Specialist

    Patient Care Specialist

    Sentara • Woodbridge, VA, United States
    Full-time
    Sentara Urgent Care Port Potomac is now hiring a.Scheduled hours and shifts may vary based on business need and candidates' availability. Sentara Healthcare, you will provide non-clinical support wi...Show more
    Last updated: 30+ days ago • Promoted
    Home Health Occupational Therapist - $60+ per visit

    Home Health Occupational Therapist - $60+ per visit

    BAYADA Home Health Care • Germantown, MD, United States
    Full-time +1
    BAYADA Home Health Care is seeking a Home Health Occupational Therapist for a job in Germantown, Maryland.Job Description & Requirements. Montgomery Maryland Senior Living Office.This office service...Show more
    Last updated: 30+ days ago • Promoted
    Store Team Member - #666

    Store Team Member - #666

    Sheetz, Inc • Sterling, VA, US
    Full-time
    Got high-energy and love to hustle? Come join the fast-paced, FUN work atmosphere as a Store Team Member and MAKE SHEETZ HAPPEN!. We call this role a ‘team member’ because that’s w...Show more
    Last updated: 30+ days ago • Promoted
    Travel Cardiac Cath Lab Technologist - $2,610 per week

    Travel Cardiac Cath Lab Technologist - $2,610 per week

    Aequor Allied • Frederick, MD, United States
    Full-time
    Aequor Allied is seeking a travel Cath Lab Technologist for a travel job in Frederick, Maryland.Job Description & Requirements. Pay package is based on 10 hour shifts and 40 hours per week (subject ...Show more
    Last updated: 28 days ago • Promoted
    OT - Annandale Healthcare center

    OT - Annandale Healthcare center

    Aequor Inc • Annandale, VA, United States
    Full-time
    Discipline : Occupational Therapist (OT).Show more
    Last updated: 14 hours ago • Promoted • New!
    Team Coordinator, Support Coordination

    Team Coordinator, Support Coordination

    Loudoun County Government • Sterling, VA, United States
    Full-time
    Loudoun County Government has been named one of Forbes' 2025 Best Large Employers!.We're proud to be recognized nationally for our commitment to employee satisfaction and excellence in public servi...Show more
    Last updated: 30+ days ago • Promoted
    Travel CT Technologist - $2,824 per week

    Travel CT Technologist - $2,824 per week

    IDR Healthcare • Germantown, MD, United States
    Full-time
    IDR Healthcare is seeking a travel CT Technologist for a travel job in Germantown, Maryland.Job Description & Requirements. IDR Healthcare is an awarding winning staffing firm that believes it is a ...Show more
    Last updated: 29 days ago • Promoted
    Therapy - PT

    Therapy - PT

    Homewood At Crumland Farms • Frederick, MD, United States
    Full-time
    Variable 8 / 10 / 12 (40 hours per week).Are you ready to take your Travel career to the next level? See places you have not seen before? Ventura's MedStaff tenured Recruiters are here to help you find...Show more
    Last updated: 4 days ago • Promoted
    Travel Cardiac Cath Lab Technologist - $2,885 per week

    Travel Cardiac Cath Lab Technologist - $2,885 per week

    Assured Nursing • Frederick, MD, United States
    Full-time
    Assured Nursing is seeking a travel Cath Lab Technologist for a travel job in Frederick, Maryland.Job Description & Requirements. Assured Nursing is currently seeking a.Cath Lab Tech (Cardiac Cath &...Show more
    Last updated: 28 days ago • Promoted
    Travel CT Tech - $3051 / Week

    Travel CT Tech - $3051 / Week

    Medpro Healthcare Staffing • Falls Church, VA, US
    Full-time
    Medpro Healthcare Staffing is seeking an experienced CT Tech for an exciting Travel Allied job in Falls Church, VA.Shift : 5x8 hr days Start Date : 12 / 15 / 2025 Duration : 13 weeks Pay : $3051 / Week.Joi...Show more
    Last updated: 29 days ago • Promoted
    Pathologist Is Wanted for Locum Tenens Help in Virginia

    Pathologist Is Wanted for Locum Tenens Help in Virginia

    Weatherby Healthcare • Manassas, US
    Full-time
    Get in touch with a Weatherby consultant today to learn more about this and other opportunities available now.Full-time preferred, 2-3 weeks per month as alternative option.Average 575 surgical pat...Show more
    Last updated: 3 hours ago • Promoted • New!
    Customer Care Coord 2

    Customer Care Coord 2

    Inova Health System • Falls Church, VA, United States
    Full-time
    Inova Fairfax - System Office Administration- Voice Operations is looking for a dedicated Customer Care Coordinator 2 to join the team. This role will be full-time floating shift working mainly even...Show more
    Last updated: 30+ days ago • Promoted
    CT Tech

    CT Tech

    National Staffing Solutions • Falls Church, VA, US
    Full-time
    Details of the CT Tech opening in Falls Church, VA : .Anticipated Start Date : 11 / 03 / 2025.Work Setting : Acute Care Hospital. Anticipated Duration of Assignment : 13 Weeks.We`re currently seeking a CT Te...Show more
    Last updated: 1 day ago • Promoted
    Travel Skilled Nursing Facility (SNF) Certified Occupational Therapy Assistant - $1,366 per week

    Travel Skilled Nursing Facility (SNF) Certified Occupational Therapy Assistant - $1,366 per week

    Jackson Therapy Partners • Fairfax, VA, United States
    Full-time +1
    Jackson Therapy Partners is seeking a travel Skilled Nursing Facility (SNF) Certified Occupational Therapy Assistant for a travel job in Fairfax, Virginia. Job Description & Requirements.Certified O...Show more
    Last updated: 30+ days ago • Promoted
    Travel Occupational Therapist - $1,692 per week

    Travel Occupational Therapist - $1,692 per week

    Skyline Med Staff Allied • Frederick, MD, United States
    Full-time
    Skyline Med Staff Allied is seeking a travel Occupational Therapist for a travel job in Frederick, Maryland.Job Description & Requirements. Join the Top- Rated Travel Healthcare Team!.Skyline Med St...Show more
    Last updated: 30+ days ago • Promoted