Head Teller

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Salary Grade : 7

Non-Exempt

JOB TITLE : Head Teller

DEPARTMENT : Corporate Branch

REPORTS TO : Branch Manager

Position Summary : The primary purpose of this position is to ensure all Tellers provide consistent, high quality customer service, including needs identification and cross-selling / referrals, while accurately and effectually processing financial transactions in strict accordance with bank's policies.

Functions :

• Supervises Tellers - handles HR-related activities, e.g., interviewing, performance management, ETime processing, etc. in conjunction with Assistant Branch Manager and / or Branch Manager
• Processes all customer transactions in strict adherence to bank procedures, including savings; check; bond; cash; travelers checks; mortgage, consumer, and other loan payment; and night deposit transactions
• Mentors, acts as a guide, and learning resource for individuals in Teller line; including providing specific on-the-job training for new Tellers
• Employs sound judgment in decision-making and coaching activities
• Monitors Tellers to ensure compliance with bank procedures and policies
• Assists Tellers in locating cash discrepancies
• Explains, promotes, refers, and / or sells products and services based on customers' needs, i.e., traveler checks, money orders, cashier checks
• Meets or exceeds defined individual sales, referrals, and service goals and coaches to achievement of Branch goals
• Resolves routine customer service concerns and / or notifies the appropriate authority to do so
• Cashes checks and pays out money after verification of signatures and customer balances according to Check Cashing guidelines
• Processes transactions on the bank's operating system(s)
• Accurately, and in a timely fashion, balances currency, coin, and checks in cash drawer within specified time periods and at shift's end (in strict accordance with bank's guidelines); Ensures accurate cash management, e.g., ordering, shipping, levels, etc.
• Removes deposits from, and counts and balances cash in automated teller machines and night depository
• Rents safe deposit boxes and opens new accounts
• Performs other assigned duties essential to the operation of the branch
• Occasionally "fills in" for other branches at the request of management
• Completes end of day branch balancing and reports
• Actively participates in community service and consistently represents Dime Bank in a professional manner.

Knowledge, Skills, Requirements :

Requires at least a high school diploma or its equivalent, one or two years of job-related experience, and an adherence to the bank's training policies and requirements.

Physical Demands and Condition Requirements :

Equipment Used :

ADA : The employer will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990.